Administrative Customer Service

DESHIELDS.CSGMAIL.COM 443-***-**** Baltimore, MD 21216

PROFESSIONAL SUMMARY

A self-starting, goal-oriented, and motivated Administrative Customer Service professional, contributing over 9

(nine) years of solid office experience. Gifted in communication, office support, and multi-tasking in a fast-paced environment. I am seeking employment (preferably remote/hybrid) with a company that allows me to demonstrate and expand my abilities while providing excellent office operations and customer service skills. SKILLS

Professional Skills

● Microsoft Office Suite

● Verbal and Written Communication

● Multitasking and Time Management

● Document and File Management

Personal Skills

● Completely Professional and Courteous

● Meticulous Attention to Detail

● Outstanding Anticipatory Thinker and Problem Solver

● Highly Efficient and Productive

● Fast Learner

● Ability to work independently or with a team

WORK HISTORY

Lyft. Baltimore, United States

Rideshare Driver 09/2021 - 03/2022

● Picked up riders at designated locations and greeted upon vehicle entry.

● Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.

● Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.

● Assisted mobile app users with closing out rideshare.

● Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.

● Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.

● Adhered to tight schedule and met departure and arrival deadlines.

● Assisted elderly and disabled passengers entering and exiting shuttle.

● Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.

● Protected riders with good driving habits, emergency first aid and discrete handling of special circumstances. Oce North America. White Marsh, MD

Branch Administrative Assistant 09/2013 - 07/2021

● Processed orders including office supplies, business cards and promotional items Courtney DeShields

● Processed incoming sales orders and tracked until complete

● Alphanumeric data entry including but not limited to department sales, revenue, expense reports and monthly statements

● Managed account records and (A/P) and (A/R)

● Provided administrative support in areas of calendar management, meetings, document preparation, written and electronic correspondence

● Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.

● Performed other office duties as assigned.

Chevy Chase Bank. Laurel, MD

Administrative Customer Service 10/2006 - 01/2009

● Provided an excellent standard of customer service

● Handled various accounting transactions.

● Answered customer inquiries regarding account balances, transaction history, service charges and interest rates.

● Educated customers on the use of banking websites and mobile apps.

● Performed damage control for accounts with suspicious activity, fraud, and/or theft

● Assisted customers with replacing lost or stolen credit and debit cards

● Learned about customers' financial needs, established trust, and optimized sales opportunities resulting in quality customer service.

LANGUAGES

English

Native or Bilingual

Spanish

Full Professional

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