Customer Service Administrative Specialist
Resume:
Frances Russo
Executive administrative specialist
Palm Springs, FL
********@*****.***
Administrative specialist offering 15+ years of administrative and management experience and operational procedures specializing in business growth and sales. Customer service focused individual with excellent communication skills and organizational leadership. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Executive Administrative Specialist
Frannie Maids Corporation - West Palm Beach, FL
June 2012 to Present
Supervisor of Staff Training and Development, Frannie Maids Corporation, West Palm Beach, Fl
Employment History
Supervisor of Staff Training and Development, Frannie Maids, West Palm Beach, Fl Act as Supervisor for a commercial and residential cleaning company. Handle customer service, employee training, estimates, proposals, money management, clerical duties, Perform new client contacts and mangement of customer sales, tracking, power point presentations, and recruitment events. Lead team through monthly meetings focused on enhancing sales skills, collectively exceeding sales goals by 15% each month. Implement an innovative inventory system, streamlining operations. Train team in professional approaches to outstanding customer service, improving customer loyalty by 20%.
Education
Bachelor's of Art in Business in Hospitality Management/Travel Ashford University - San Diego, CA
September 2015 to July 2018
Skills
Microsoft Office, PowerPoint
Certifications/Licenses
Executive Secreterial Certificate
June 1982 to Present
Executive Secreterial Certificate from Monroe College Bronx, N.Y. Additional Information
Areas of Strength:
Employee Training, Detail-Oriented, Organization Leadership, Customer Service Focused, Bilingual English and Spanish, Communication skills, Proposals, Estimates, Sales, MS Word, Excel, PowerPoint, Office Management, Money Management, Inventory Management, Streamline Operations
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