Center Representative Agent

VANESSA VUTLHARI

MALULEKE

+27-72-333-****/

+27-66-474-****

**** ********* ********

Riverlea Ext 5

Johannesburg, 2093

***************@*****.***

P E R S O N A L D E T I L S

Date of birth: 1994-03-14

Identity number : 940-***-**** 089

Gender: Female

Nationality: South African

R E F E R E N C E

TEAM LEADER

MERCHANTS DIMENSION DATA-

VODACOM

NOLUTHANDO MKIZE

+27-66-303-****

E X P E R I E N C E

Merchants Dimension Data - Vodacom

2017 - Present

CALL CENTER AGENT (PREPAID AND POSTPAID)

Take Inbound calls from Customers.

Make outbound calls to customers.

Communicating with clients on a daily basis.

Handling complicated queries.

Managing customers' accounts.

O B J E C T I V E

I have 4 years' experience as a Call Center Representative. My main objective is to maintain customer satisfaction and improve our client's experience. I am able to handle a large amount of inbound and outbound calls in a timely manner, communicating and coordinating with internal departments. I also handle complicated queries when it is required. I have gained valuable experience in managing clients' accounts and maintaining their confidentiality.

FET Certificate : Software Development Level

Year ; 2016

MSC BUSINESS COLLEGE

E D U C A T I O N

Year ; 2012

JOHN ORR TECHNICAL HIGH SCHOOL

Grade 12 National Certificate

Contact this candidate