Customer Service Assistant Manager

PROFILE

Ability to effectively handle pressure without compromising quality service.

Demonstrates strong critical thinking, decision making, problem solving, time management, multi-tasking and communication skills.

Accomplished highly motivated customer service manager with over fifteen years supervisory experience.

Perceptive, confident in making quick, effective decisions with minimal information.

Able to learn policies and procedures as a guide to make correct decisions.

Able to adapt easily to use available manpower and resources, data and tools to set priorities to ensure the smooth operation of the organization.

Collect information to improve customer satisfaction and ensure employee needs are heard.

CORE PROFICIENCIES

-Complaint Resolution - Teambuilding & Training Microsoft (Word, Excel,)

-Customer Satisfaction - Team Collaboration

-Analytical Thinking - Order Fulfillment

EXPERIENCE

Customer Service Manager Walmart, Camden, TN 2011-2021

Responsibilities included:

Supervise 25 + Customer Service Representatives and Cashiers

Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance.

Manage front end operations to ensure friendly and efficient transactions at checkout.

Communicate and collaborate with Store Manager and Regional Manager about front end operation.

Provide customer service support via telephone, electronic and/or face-to-face interaction with both external and internal customers alike.

Investigate customer issues and find solutions.

Monitor and maintain the store operational reports.

Assistant Manager Dominos, Collierville, TN 2006-2010

Responsibilities included:

Supervise 25 + Team Members.

Ensuring excellence in customer service and resolving store level problems.

Establish sales goals, manage budgets, devise sales forecasts and consistently maximize sales and profits.

Oversee personnel management, interviewing, hiring, training, mentoring/coaching and evaluating.

Work with corporate management developing local marketing and advertising strategies.

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