Customer Service Nursing Assistant

monica angeles

**** ******** *** #**** ******, TX 75033 916-***-**** **********@*****.***

Career Summary

A highly talented and skilled customer service professional with 5+ years of experience, seeking to work in a fast paced and high volume, environment with minimum supervision assisting the company with their mission and providing excellent quality service to improve the company’s vision.

Summary of Qualifications

Advanced knowledge of protocols for customer service and care

Great creative skills in problem solving

Profound ability to communicate effectively

Certified Nursing Assistant

BLS Certified, American Heart Association

Areas of Expertise

Strong skills in time management, prioritizing tasks, and meeting deadlines

Articulate and very effective working with people of different backgrounds

Proven ability to understand and follow complex instructions to successful conclusions

Collaborate in teams to produce quality outcomes

Accurately record, remember, and verbally communicate detailed information

Consistently maintain a positive attitude and enjoy helping people

Professional Experience

US Army Fort Hood, TX December 29, 2009 - September 10, 2014

Consistently report to supervisor, for individualized progress/status to allow for updates of goals and modifications

Always placed every coworker needs above own; while skillfully managing all critical staff shortages through creative assignment of work tasks for 100% productivity

Assisted in performing customer service of over 3,000 military service members

Tax Examining Technician, Internal Revenue Service Austin, TX February 2017– July 2017

Evaluated information from tax payers and made any necessary changes such as credit transfer requests, account adjustments, recomputed tax and/ or penalty interest

Awards and affiliations

Army Achievement Medal, 2014

CPR Certification, American Heart Association, 2016

Good Conduct Medal 2014

Education

BSN- Degree Collin College Frisco, TX

Anticipated graduation May 2021

Diploma-General Foothill High School, Sacramento, CA. May 26, 2008

military professional education

Warrior Leadership Course

Combat Lifesaver Course

Tactical Combat Casualty Care

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