Customer Service Assistant Manager
Resume:
NG
Nancy Galvis
Professional Summary
Proactive Assistant Manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Work History
Nespresso - Assistant Manager
Garden City, NY
07/2019 - Current
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
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Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
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Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
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● Monitored security and handled incidents calmly. Increased sales by driving operational efficiencies and building excellent customer rapport.
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Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
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Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
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Reviewed sales and gross profit reports to determine options for increasing market growth.
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Achieved recognition for contribution to store success by optimizing sales.
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Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
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● Reduced financial discrepancies by monitoring credit card sales and ************@*****.***
Jamaica, New York 11432
Skills
● Recruiting and interviewing
● Employee performance evaluations
● Business planning
● Training
● Business Development
● Sales growth
● Staff supervision
● Staff Management
● Operations management
Education
New York Institute of Art And Design
New York, NY
No Degree: Graphic Design
Academy of Art University
San Francisco, CA
Bachelor of Arts: Architecture Interior
Design
Tommy Hilfiger - Assistant Manager
Deer Park, NY
09/2018 - 07/2019
Calvin Klein - Floor Supervisor
Orlando, FL
10/2017 - 08/2018
deposits.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
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Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
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Kept work areas clean, organized and safe to promote efficiency and team safety.
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Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
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● Monitored employee performance and developed improvement plans. Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
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Supported staff development and goal attainment by focusing on skill development and job satisfaction.
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Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
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Helped with planning and delegating assignments to meet coverage and service demands.
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Trained team members in successful strategies to meet operational and sales targets.
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Handled customer service by dealing with complaints, organizing stock and answering customer questions.
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Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
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● Assessed workloads to meet seasonal fluctuation needs. Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
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Assisted February 2019 inventory counts to verify stock levels, address discrepancies and forecast future needs.
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Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
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Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
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Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
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Trained team members in successful strategies to meet operational and sales targets.
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Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
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Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
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● Coached employees and trained on methods for handling various UGG - Team Lead
Orlando, FL
06/2016 - 10/2017
Tommy Hilfiger - Team Lead
Orlando, FL
05/2013 - 11/2016
aspects of sales, complicated issues and difficult customers.
● Reported on updates to project specifications and progress. Operated material moving equipment to move heavy loads and maintain production levels.
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● Coached team members in techniques necessary to complete job tasks. Designed strategic plan for component development practices to support future projects.
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Took on additional job duties during unexpected backlog, resulting in meeting project target date.
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Worked different stations to provide optimal coverage and meet production goals.
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● Reported on updates to project specifications and progress.
● Coached team members in techniques necessary to complete job tasks. Designed strategic plan for component development practices to support future projects.
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Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
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