Customer Service Client Screening

TS

Direct Support Professional Caregiver

Tamara Schwid

Council Bluffs, IA 51503 402-***-****

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PROFESSIONAL

SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

SKILLS Direct Patient Care

Employee Performance

Evaluations

Expenditure Authorization

Financial Reporting Coordination

Scheduling Medical Appointments

Group Supervision

Financial Operations Oversight

HIPAA Guidelines

Directing Teams

Housekeeping Duties

Residential Support

Pre-Sentence Investigations

Field Supervision

Compiling Statistics

Criminal Justice System

Knowledge

Court Hearings

Family Needs Assessments

Client Screening

WORK HISTORY DIRECT SUPPORT SUPERVISOR 06/2020 to 12/2021 Mosaic - Western Iowa Council Bluffs, IA

Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees. Practiced and adhered to policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability. Communicated with patients, ensuring that medical information was kept private.

Direct day-to-day administrative and operational functions for multiple clients in 3 different homes.

DIRECT SUPPORT PROFESSIONAL 04/2020 to 06/2020

Mosaic Council Bluffs, IA

Assisted disabled clients to support independence and well-being. Maintained clean, safe and well-organized patient environment. Monitored progress and documented patient health status changes to keep care team updated.

Administered medication as directed by physician.

CUSTOMER SERVICE TECHNICIAN 10/2015 to 06/2019

Douglas County Treasurer's Office Omaha, NE

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Investigated and resolved customer inquiries and complaints quickly. Recommended products to customers, thoroughly explaining details. Responded proactively and positively to rapid change. Daily accounting/banking procedures followed for depositing large sums of monies and settling credit/debit card ledgers.

PROBATION ASSISTANT 06/2014 to 10/2015

State Of Nebraska Juvenile Probation 4J Omaha, Nebraska Gathered information from people in community, family members and agencies about conduct of probationers.

Verified social and legal history information of individual probationers. Observed residents for compliance and behavior issues. Helped resolve probationer issues with housing, employment and healthcare.

EDUCATION Associate of Science Criminal Justice

University of Nebraska At Omaha, Omaha, NE

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