OLADIPO EMMANUEL

070******** adrtvx@r.postjobfree.com Ibadan, Nigeria.

www.linkedin.com/in/emmanuel-king-o

PROFESSIONAL SUMMARY

Bilingual Customer Service Representative with over 3 years of experience,Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

I demonstrate outstanding problem solving and active listening skill; to diffuse difficult customer situation with tact and ease.

PROFESSIONAL EXPERIENCE

Customer Service Representative, Bethsaida Micro investment Group Ltd. Ibadan

(Dec 2021 – June 2022)

● (Handling 50+ calls daily which duties include signing up new customers and, retrieving customers data

● (presenting relevant product information to customers as well as cancelling services.

● (Trained and mentored 4 new employees on conflict resolution

● (Proposed more efficient call script to reduce average customer handling time, which was well-received and implemented by management.

Customer Service Agent, Aust power Automobile . Ilesha, Osun State (March 2021

– Nov 2021

● (handled customers call and responded to their inquiries about our products

● (Maintained positive relationships with 50+ customers through consistent communication throughout the buying process

● (Participated in company-wide meetings regarding product launches, marketing strategies, etc., and attended weekly staff meetings to stay updated on dealership news/updates and discuss goals for the week ahead.

● (Worked with the sales manager to develop and implement strategies to increase sales.

Clients Service Officer, Kingsway International Plc, Lagos. (Dec 2019 – Jan 2021)

● ( Resolved customer complaints and ensure calls are handled in a professional and prompt manner.

● (.Contributed to company’s highest quarterly customer satisfaction rate of 92 percent. Consistently earned an “above average” on call quality evaluations.

● (Received trainings by customer service experts which helped me improve my listening skills, communication, and multitasking abilities

● ( Dispatched customers to correct department when needed. EDUCATION

National Diploma in Mass communication, Sept/2016 Interlink polytechnic

Higher National Diploma in Mass Communication, sept/2019 Interlink polytechnic

SKILLS

Bilingual ( Yoruba and Hausa )

Proficient in Microsoft Office

Outbound/inbound calling

Multitasking

Excellent Communication

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