Regional Warehouse Operations Manager

ALEX CALLEROS

**** *** ****** ***** ******, CA **882

Cellular: 562-***-**** E-mail: **************@*****.***

SUMMARY OF QUALIFICATIONS

A combination of practical experience and specialized training has resulted in excellent qualifications in LOGISTICS, OPERATIONS, DISTRIBUTION, SUPPLY CHAIN, WAREHOUSING, TRAINING and MANAGEMENT. Organized and detail-oriented, with superb time-management skills. Command superior communication talents in both English and Spanish. Quickly establish a rapport with co-workers, management, vendors and distributors. Perform well in rapid-growth environments. Enthusiastic, self-disciplined and energetic. Deliver a strong work ethic and a history of achievement.

Key Strengths Include:

Diverse management background encompasses the warehousing, transportation, retail, wholesale food production, automotive, and restaurant industries.

Champions strategies to drive productivity, minimize costs, improve service quality and build a profitable bottom line.

Effectively manage high-volume operations, maintaining a calm demeanor under stressful conditions.

Utilize strong leadership abilities to successfully motivate staff and achieve all goals.

Quickly learn, master and implement new technical programs.

PROFESSIONAL EXPERIENCE

TOWN & COUNTRY LIVING Regional Warehouse Operations Manager – Redlands, CA

The key leader within the supply chain, accountable for vendor relationships, warehousing and logistics strategy as it relates to Town & Country Living’s 3PL’s and T&C manufacturers. Collaboratively across external and internal partner departments to ensure the business has near real-time visibility to all materials stored at all locations. Implementing best practices to track materials/goods from manufacturer to customer, developing and implementing KPIs aligned to T&C goals.

Responsible to utilize proper cross functional resources to build, implement, and maintain the optimized 3PL strategy for the company, and instituting an ongoing issues management protocol. Presenting commensurate periodic status and timely escalation reports to measure and report the pulse of the 3PL department, particularly with respect to accomplishing the T&C goals for the 3PL organization.

Leading efforts to drive continuous improvement in Warehouse Operations, resolving day to day operational issues with all 3rd party warehouse locations. Spearheading efforts to improve and maintain high levels of On-Time-In-Full order fulfillment at 3rd Party locations within the Westcoast Region. Drive deliverables to implement formal Quarterly Reviews to actualize commitments in the annual planning and Budgeting processes. Managing all aspects of the relationship of 3PL partners to deliver quality, safety, service and cost goals. Proactively forecasting and managing warehouse capacity, constraints in peak season and work with Supply Chain teams to avoid disruptions in the supply chain. Ensuring 3PLs are always on target for in-bounds, receiving, and out-bound expectations, inventory handling control, including daily reconciliation and cycle count activities.

Providing leadership support to ensure 3PL partners understand and comply with quality standards related to handling of finished goods and/or raw/packaging materials used in our production processes. Escalating credit reimbursement or billing errors as needed with partners as necessary. Collaboration with senior leaders, providing feedback to 3PL partners on Annual review / re-negotiation of 3PL contracts and billable service rates. (3/15/2021 to 6/30/2022)

EVANS FOOD GROUP LTD Supply Chain Manager - City of Industry, CA

Second in command of a state-of-the-art 120K sqft manufacturing facility, producing private & house brands with over (170 associates). Work with the Vice President of Operations, Director of Operations, and other Officers to determine product storage standards. Ensuring the Velocity / Storage / Product Placement, directing the team to executing projects in our WMS system in a timely manner and within company guidelines. Drive the expectations to maintain storage requirement and control freight, strategically plan and manage logistics, warehouse, transportation and customer services - direct, optimize and coordinate full order cycle. Liaise and negotiate with suppliers, manufacturers, retailers and consumers. Keeping track of quality, quantity, stock levels, delivery times, transport costs and efficiency.

Providing leadership and input in the development of policies, guidelines, and procedures to ensure quality and cost control, understanding the cost drivers at the site, and working to minimize and reduce costs without sacrificing quality or customer deliveries. Being the point of escalation for any problems, issues or adjustments as required to complete the operations plan and ensure on time customer shipments. Monitoring site KPIs and working with the management team to resolve any shortfalls, and creating corrective actions. Acting as a liaison to senior leadership, manufacturing facility, & corporate support staff.

Driving for innovation and Continuous Improvement at the site, and champion of Change Management to support operational improvements. Ensuring safety in the workspace by conducting safety audits & safety observations, documenting and addressing root causes of incidents and near misses, encourages a safety orientated culture throughout the facility. (9/10/2018 to 2/25/2021)

LEGACY SUPPLY CHAIN SERVICES Distribution Center General Manager - Fontana, CA

Manager of 270K sqft facility serving 2 clients (40 associates). Influencing order creation, picking, processing, shipping and inventory control. Developing Managers (Operations / Customer Service) for career advancement. Source suppliers, vendors and contracts, and manage operating and capital expense controls for labor, equipment, supplies and services.

Develop and implement annual and short-term strategic plans for staffing, procurement and training to achieve performance objectives and respond to business trends/peaks.

Eliminated or retrained under-performing personnel, effectively reducing overtime while increasing productivity; also reduced labor costs by eliminating redundant positions. (10/23/2017 to 9/6/2018)

LEGACY SUPPLY CHAIN SERVICES Operations/Pricing Manager – Garden Grove, CA

Leading and managing the North America Western brokerage division in Garden Grove CA. Process improvements, department policies, procedures training, and mentoring and developing the Logistics and Pricing team. Maximize and optimize user usage of company’s TMS (transportation management software).

Responsible for daily operations oversight as well as the development and executing of short and long term transportation strategies that will deliver optimal service and cost balance to support the business directives. Establish best practices to improve customer service and drive profitability. Participation and interaction with senior-level Executives of our clients. Contribution to the development and execution of contract proposals and bid process. Continuous improvement to managing the coordination of freight movements via Road and Intermodal, TL / LTL. (10/15/2015 to 10/20/2017)

RED EYE TRUCKING & LOGISTICS Project Manager / Logistics - Burbank, CA

Conducting of all planning, coordinating, and implementation of operational projects. Development of new ideas, processes, and responsible for coordination of project performance. Created SOPs for operations, logistics, accounting and human resources. Train Operations Manager on responsibilities in accordance with organizations policies and procedures including interviewing, hiring, training, and development of employees. Maintain excellent customer relations with J.B.Hunt Transportation, Ruan Transportation, Schneider National, and Knight Transportation. Improved sales by 5%. (5/4/2015 to 10/9/2015)

GIULIANO’S BAKERY Project Manager / Logistics - Carson, CA

Coordinate the implementation of the ZBake inventory/production system at the headquarters location of this commercial bakery servicing key accounts i.e. Five Guy’s Burgers, Veggie Grill, Mama Bella’s, Marriott/Hilton Hotels, Sodexo and Coremark. Manage the entire project budget and resource allocation. Researched vendors and purchased $50,000 of software, hardware and touch screens.

Coordinated contractors. Created SOPs for logistics, distribution, production and human resources. Train managers and users on system. Saved over $50,000 on project. Reduced errors from 20% to 4% and inventory waste by 50%. Lowered costs by 50%. (1/5/2015 to 4/28/2015)

TARGET Sales Floor Manager - Culver City, CA

Managed the Cosmetics, Home Décor, Window/Rug, Health/Beauty & Pharmacy, Furniture/Accessories, and Bath & Accessories Departments of this $80 million store. Simultaneously served as Leader on Duty and provided indirect supervision to all 250 employees with entire responsibility for the store. Reported directly to the Store Manager. Served as Project Manager and remodeled the $20 million Cosmetics Department with all new fixtures, vendors, products and inventory processes. Improved inventory/shrink to a top-level ranking. Improved sales by 2.5%. (1/22/2013 to 12/26/2014)

TARGET Logistics Manager - Los Angeles, CA

Directed all logistical operations at this $100 million District Store. Coordinated daily schedules with the Regional Distribution Center in Rialto. Managed reverse logistics for deliveries direct from product manufacturers. Oversaw 3 Replenishment Managers, 6 Team Leaders and a Service Facilities Technician with indirect supervision to a staff of 90. Hired and supervised a seasonal staff of 25 workers.

Worked closely with product merchandisers from companies such as Coca-Cola, Frito Lay, Pepsi and Bimbo Bakeries to ensure the safe and timely delivery/handling of food and beverages. Maintained 100% Safety Record, and consistently low employee turnover. (11/29/2011 to 1/21/2013)

WESTCO AUTOMOTIVE / MASTER TRANSMISSIONS Area Manager / Store Manager - La Habra, CA

Oversaw 5 Orange County locations for this auto transmission repair shop. Ensured each branch complied with all hazardous waste and compressor regulations. Promoted from Store Manager of the flagship shop in La Habra - a full service repair facility that specialized in transmission work. (Store Manager: 2/3/2003 to 3/5/2009; Area Manager: 3/9/2009 to 11/10/2011)

EDUCATIONAL BACKGROUND

B.S. Degree - Business Administration with Emphasis on Information Systems DeVry University

Project: Led a group in rolling out enhancements to the materials tracking systems of the Anaheim Marriott Hotel.

Food Safety Manager Certification - National registry of Food Safety Professionals

Completed a 90-Day Manager Training Program at Target Business College

Member of the Los Angeles Transportation Club (LATC)

Computer Skills: Windows Apple/Mac Word PowerPoint Outlook Access Excel

TMS Systems: Mercury Gate Transplus Wisdom Truck Stop Drayage.com DAT ZBake GE-IDS Citrix Target-WorkBench Manhattan PDA’s All Data Mitchell On-Demand Snap on Scanners NAV System FLOOR WMS

REFERENCES: Available upon Request BILINGUAL: English & Spanish

Contact this candidate