Office Assistant Customer Service

Riley E. Voss

**** **** *** *********, ** ***** 909-***-**** *********@*****.***

Objective

Highly motivated individual seeking a position where I can use my skills for mutual benefit and prove myself as a valued team member.

Experience

Frost Bites Crepes & Frozen Delights Riverside, CA January 2020 – July 2020

· Ensured outstanding customer service

· Performed daily open and close duties

· Maintained a clean work environment

Big Bear Valley Recreation and Park District Big Bear, CA May 2017 – December 2019

Office Assistant, Child Care Aide

Duties: Office Assistant

· Answered heavy phones

· Ensured outstanding customer service

· Registration for camps, classes, etc.

· Assist recreation staff with projects and programming of events

· Schedule appointments, reservations and tours

Duties: Child Care Aide

· Ensured safety of children - TK thru 6th grade

· Assisted with homework time and created individualized educational worksheets

· Prepared age appropriate educational crafts and games

· Prepared monthly calendar of events

· Provided orientation for new childcare staff

· Effectively communicated with parents regarding child’s behavior and issues of concern

Alpine Slide at Magic Mountain Big Bear, CA May 2019 – September 2019

Lifeguard

· Ensured safety of patrons

· Enforced applicable pool policies and regulations

· Rescued swimmers in distress, and provided emergency care

· Performed daily inspection of water slides

Big Bear Fire Authority Big Bear, CA September 2017 – May 2018

Office Clerk, Temporary

· Answered heavy phones

· Provided outstanding customer service

· Direct public contact for wood chipping and defensible space program

· Maintained the ambulance membership log

· Acted as lead on project to scan and digitize old files from three local Fire Stations

· Shipping and Receiving

Education

· US Colleges – Phlebotomy Technician Training Program. Completed.

Awaiting National Healthcareer Association Certification

· American Red Cross Certified; Basic Life Support, Lifeguard, First Aid, CPR Adult/Child/Infant

· Big Bear High School, Big Bear, CA Diploma

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