Computer Specialist Support Agent

Dollicia Gray

Cell: 817-***-****

********@*****.***

Education:

Lamar University (12/2021)

Bachelor of Science in Industrial Engineering Technology

Lamar State College Port Arthur (5/2004)

Instrumentation Technology

Lamar Institute of Technology (5/2002)

Instrumentation Technology

Lamar State College Port Arthur (5/2000 & 12/2000)

AAS in Electronic Technology & AAS in Computer Maintenance Technology

* National Dean's List 2001

* Magna Cum Laude & Cum Laude 2000 Graduate

* Student Government President 1999-2000

Thomas Jefferson High School (5/1996)

Diploma (Computer Electronics Technology)

* Who's Who Among High School Students 1994

* Vocational Industrial Clubs of America Secretary 1995- 1996

Skills:

Administration ISO Sales Billing Shipping

Electronic repair Forklift Management Help Desk Organization

Customer service Hardware Quality Control Inventory Software

Workflow Design Hand tools Quality Assurance Data Entry

Cash handling Oscilloscope Networking SOP

Office equipment HAACP Time management Team Building

Experience:

Technology:

Solai & Cameron (Fujitsu) (9/2021- Present)

IT Specialist- Upgrade networks, operating systems, and software for companies, monitor network security, resolve software issues using remote access, setup routine for quicker equipment installs, provide helpdesk support to end users and field technicians, walk field technicians through POS replacements

Holy Micro! Computer Services (Self Employed/PT – 9/1998- Present)

Computer Specialist- Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions. Configured hardware devices and software to set up workstations for clients. Followed up with clients to ensure customer satisfaction and problem resolution.

OnTrack Staffing - Laptop Repair Technician (7/2019-12/2019)

Telenetwork (12/ 2013- 6/2015)

Technical Support Representative- Provided positive call experiences for customers while determining the most efficient way to solve technical issues. Documented each call accurately. Researched best solutions using internal and external tools. Collaborated with vendors and field technicians to locate replacement component, resolved advanced problems saving company money on technical dispatches.

Telvista (3/2011- 12/2011)

Technical Support Agent - Provided technical support for Verizon FiOS residential and business customers for phone, internet, & video equipment over the phone

Volt Employment Agency (12/2008- 1/2009)

ITunes Billing Agent -Issued regrants, credit, and processed refunds to customers via email support. Provided troubleshooting information to customers as requested. Provided customer support for all Apple products and software.

Client Logic -Dispatcher/Technical Associate (6/2002-12/2004)

Dispatched repair technicians & computer parts to business & home users for Dell computers. Repaired desktop & laptop systems. Documented repair calls, field technicians & part dispatches, employee job progress, & repeat dispatches.

Management:

Circle K - Bonus Assistant Manager (1/2020- 9/2021)

ABC Learning Center -Lead Preschool Teacher/Care Giver (8/ 2018- 6/ 2019)

Jack In the Box-Assistant Manager (8/2008- 4/2013)

Manufacturing:

Southern Avionics Company (9/2006– 4/2008)

Quality Control Inspector- Inspected radio beacons, wire harness, coils, & circuit board down to component level. Assisted Engineer and Technician departments in design and testing of products. Controlled inventory. Organized and prepared products for shipping. Loaded and unloaded products from trucks using forklift and pallet jacks.

Certifications:

ServSafe

TABC

C-Operator

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