Customer Service Delivery
Resume:
OLAWALE TAIWO
London, ON
adrtt2@r.postjobfree.com
HIGHLIGHTS OF QUALIFICATIONS
Excellent customer service skills with ability to conduct collaborative projects
A self-starter with proven leadership skills shown by heading various projects and offices
Coordinated with professional in multiple fields certifying clear communication
Educated customers about products and service delivery and responded to queries leading to increased customer satisfaction
Results driven with proven aptitude to meet set targets by identifying and maximising opportunities
Monitored, operated, and troubleshoot specialized equipment
Advanced Microsoft Office use and application of Excel to generate data sets for result analysis
SKILLS AND ABILITIES
Interoffice Skills
Accurately maintained records and data following all law and corporate guidelines
Excellent customer service skills with ability to conduct collaborative projects
A self-starter with proven leadership skills shown by heading various projects and offices
Prepared reports and presentations while delivering top presentation
Coordinated with professional in multiple fields certifying clear communication
Preparation presentation using PowerPoint for internal training and meetings with investors
Educated customers about products and service delivery and responded to queries leading to increased customer satisfaction
Increased company revenue by over 13% by championing social media campaign
Self-motivated and innovative with ability to work independently or part of a team
Results driven with proven aptitude to meet set targets by identifying and maximising opportunities
Great attention to details to prevent mistakes or additional cost to the organization
Writing and modification protocols and policies for medium sized companies
Computer Skills
Monitored, operated, and troubleshoot specialized equipment
Advanced Microsoft Office use and application of Excel to generate data sets for result analysis
Evaluated new technologies to enhance current products; resulting in new funding
Using programming language like python and R
WORK EXPERIENCE
Laboratory Research Technician Apr 2022 Jul 2022
Simon laboratory, London, ON (volunteer)
Medical Researcher, Molecular Medicine Jan 2021 Apr 2022
Northwest Cancer Research Institute, Bangor, UK
Dental Clinic Manager Mar 2019 Dec 2019
Rabboni dental Clinics, Lagos, Nigeria
Dental Office Coordinator Nov 2016 Dec 2018
State hospital dental centre, Ota, Nigeria
Laboratory Assistant, Molecular Pathology and Biology Jun 2016 Nov 2016
Lagos University Teaching Hospital, Lagos, Nigeria
Housemanship (Internship), Medicine and Dentistry Jun 2015 Jun 2016
Lagos University Teaching Hospital, Lagos, Nigeria
EDUCATION
M.Sc. Molecular Medicine Apr 2022
Bangor University, United Kingdom
Genetics and Genomics Certificate Oct 2019
Stanford University, U.S.A
Dental Surgery, B.D.S (equivalent to DDS in Canada) Jun 2015
University of Lagos, Lagos, Nigeria
Radiography Diploma II Certificate Aug 2009
University of Lagos, Lagos, Nigeria
TRAINING
FAST Biotechnology and Life Sciences Certificate May 2022
Immigration Employment Council of BC
OTEC Workforce Innovation Apr 2022
Service Excellence Dynamics JVS Etobicoke, ON
Essential Epidemiological Tools for Public Health Practice Aug 2020
John Hopkins University, Baltimore MA
Introduction to the Biology of Cancer Aug 2020
John Hopkins University, Baltimore MA
Basic Life Support Training Jul 2015
PROFESSIONAL MEMBERSHIP AND OTHERS
Medical and Dental Council of Nigeria (MDCN)
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