Closing Coordinator Customer Service
Resume:
Leah Brown
Tracy, CA
adrtso@r.postjobfree.com
Seeking a position which will require me to utilize my skills, passion to help others, and years of experience to ensure the company's success.
Work Experience
Mortgage Loan Closer
Success Mortgage Partners - Remote
August 2021 to March 2022
Drove performance and process improvements by performing frequent evaluations of business operations, current procedures and personnel actions Handled inbound calls and about 10-15 loans a day
Maintain highest level of customer service to ensure lasting relationships with business partners Review and sign off on pending conditions and update all parties accordingly Approve and request fundings
Audit and review signed closing document packages for completeness and accuracy Order wires for fundings
Expert with Encompass
Review hazard and ood insurance policies for completeness and accuracy Request and review tax certs to confirm if taxes are paid up to date Confirm vesting with escrow company
Review documentation completeness and accuracy required to generate closing package Work with escrow/title agent to ensure Closing Disclosure is correct Request and review Closing Protection Letter and Title Commitment Produce ICD and loan documents, adhering to TRID timelines Communicated with all parties involved in transaction Mortgage Loan Closer
One American Mortgage - Remote
April 2020 to May 2021
Produce ICD and loan documents, adhering to TRID timelines Maintained professional manner in all customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach
Drove performance and process improvements by performing frequent evaluations of business operations, current procedures and personnel actions Mortgage Loan Closer
Bay Equity LLC - Remote
September 2019 to April 2020
Produce ICD and loan documents, adhering to TRID timelines Audit and review signed document packages for completeness and accuracy Approve and request funding
Review and sign off pending conditions and update all parties accordingly Coordinate with Escrow/Title Agent to meet deadlines with respect to contract expirations and wire cutoff timeframes
Maintain highest level of customer service to ensure lasting relationships with business partners and clients
Audit and implement corrective action on funded loans Complete verbal verifications prior to sending documents Order wires for ndings
Expert with Encompass
Lead Sales Associate
Sprint Wireless - Brentwood, CA
August 2017 to June 2019
Responsible for selling products and services to new and existing customers Responsible for meeting current sales metrics and adhering to all sales processes and procedures established by region and corporate oce
Execute promotions and meet or exceed established sales goals as set forth within district Monitor store merchandise to maintain optimum inventory level while maintaining store standards and appearance as established by store manager
Provide data as requested by SM/DM and completing weekly reports as required Responsible for cold calling and supporting sales cross promotions Provide exceptional customer service to enhance the customer experience Closing Coordinator/Closer
Endeavor America - Remote
May 2015 to March 2017
Monitor daily reports
Complete verication of employments to conrm borrowers were still employed at time of closing Complete LDP/GSA as requested by the Q.C and Risk Department Complete the closing coordinator checklist on all loans Request and upload tax transcripts daily for underwriter review Review Closing Protection Letter for accuracy, request corrections if needed Review hazard and ood insurance policies for completeness, request corrections if needed Request and review wiring instructions from title company Review documentation required to generate, deliver and conrm receipt of the initial Closing Disclosures within the required time frames
Communicate (e.g., email, telephone, etc) with clients as needed to resolve discrepancies that may arise with the
Closing Disclosures, funds to close, documents
Verify information and prepare closing package
Approve nal Closing Disclosures and ensure closing package is approved for signing Conrm cash to close, minimum investment, fee changes, tolerance cures are accurate and approved by Underwriter
Work with all parties to ensure closing takes place on time to meet desired COE date Assist other departments as needed
Loan Officer Assistant
First California Mortgage - Remote
May 2014 to November 2014
Manage new and existing leads weekly
Performs initial setup of les in system
Send correspondence such as marketing pieces, thank you cards, newsletters monthly, closing cards and magnets
Reach out to new and existing realtors and brokers Requested required documentation from borrowers
Request and upload tax transcripts
Review hazard insurance policies for completeness, request corrections as needed Responsible for cold calling new leads
Handled the loan ocers emails while she was away or unable Funding Assistant
RPM Mortgage - Alamo, CA
August 2010 to May 2014
Assist in all funding duties with Funding Manager
Review wiring instructions and conrm are ready to close Preparing and balancing funding wires
Assist in the management of multiple warehouses lines with $30 million+ volume each month Manage and fund 100+ loan ndings each month
Completed verication of employment to conrm borrowers were still employed at time of closing Ran and uploaded MERS to each le per each borrower Ran and uploaded credit reports at time of loan closing Expert with Encompass
Review hazard and ood insurance policies for completeness and accuracy Request and review tax certs to conrm if taxes are paid up to date Conrm vesting with escrow company
Review documentation completeness and accuracy required to generate closing package Work with escrow/title agent to ensure Closing Disclosure is correct Request and review Closing Protection Letter and Title Commitment Report, requested updates from escrow as needed
Order wires for funding
Expert with Encompass
Education
Certificate in Medical Assisting
Western Career College
September 2009 to June 2010
High School Diploma
Duncan Russell School
Skills
• Escrow
• Sales Support
• Fair Housing Regulations
• Account Management
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