Data Entry Customer Service
Resume:
Lanicia Cost
*************@*****.*****404-***-******18 Bromack Drive Atlanta, Georgia 30315
Objective:
Seeking to obtain a position in a well-established organization where I can maximize my skills and professionalism experience in an environment that aims towards achieving corporate goals. Skill Highlights:
● Experience in creating and maintaining patient’s charts.
● Clinical skill abilities including but not limited to: Obtaining accurate patient vital signs, Performing and monitoring EKG’s, participating in efficient Wound Care, Collecting blood samples for Glucose Monitoring and PKUs.
● Skilled and Knowledgeable of Phlebotomy procedures.
● Proficient in the use of medical office software with the ability to adapt knowledge and skills to new EMR software.
● Trained in the use of proper patient transport and positioning technique.
● Ability to effectively work as part of a team.
● Strict adherence to HIPAA Regulations and strong understanding of medical ethics.
● CPR and BLS Certified
● Profound skills in data documentation including accessing the proper skills to using Microsoft Word.
● Proper phone etiquette technique.
● Problem Solving.
● Customer Service.
● Creating new payroll for new clients through ADP system Education:
February 2014- March 2014 Woodruff Medical Testing and Training Tucker, Georgia Certified Nursing Assistant
● 40 Hours of Experience in acute and long-term care. April 2014- July 2014 Woodruff Medical Testing and Training Tucker, Georgia Patient Care Technician
● 30-Day Externship with DeKalb Medical Center (Wound Care Center)
● Successful completion of performing and monitoring EKGs
● Adequate knowledge of phlebotomy skills.
● Exhibited understanding of handling patient information. January 2013 Atlanta Job Corps Atlanta, Georgia
High School Diploma
Work Experience:
December 2018- Current ADP Systems Alpharetta, Georgia Data Entry/Tax Payroll Creator
● Verify new client’s information.
● Log new client’s information into ADP systems.
● Create a new payroll account for each client that is transitioning to ADP’s payroll system.
● Work as a team and/or individually to ensure that all accounts are accurate and entered before deadline period.
May 2018- October 2018 LaQuinta Inn And Suites Smryna, Georgia Guest Service/Front Desk Assosciate
● Greet all incoming guest.
● Prepare shift audit. (Run full guest vacancies, process any pending transcations to ensure that all bookings are up to date.
● Reserve reservations via email, phone, or walk in.
● Make proper notifications and comments on guest itinerary to reflect all actions made during, before, and after guest duration on residing on property.
● Collected all monetary proceeds to process payment via check, credit or debit card, travel agency bookings, or cash.
● Provided superb customer service skills.
December 2017- May 2018 American Tax Center Jonesboro, Georgia Tax Preparer/Data Entry
● Collect data from clients and enter information into tax returns system.
● Schedule appointments with clients and Tax Preparers.
● Issue out tax refunds’ checks.
● Answer incoming calls and direct to appropriate colleague.
● Provide general tax information to prospective clients. September 2017- December 2017 Boston Market Roswell, Georgia Server/Cash Registrar
● Greet all customers with a welcoming greeting and smile.
● Give food suggestions based on customer’s current taste buds and preference.
● Prepare customer’s order per request.
● Operate drive-thru window.
● Clean and sanitize work area and customer’s eating area.
● Collect proper payment.
● Count cash drawer before operating register.
● Train new hires on proper procedures and work ethics. September 2014- March 2017 Northside Hospital Atlanta, Georgia Clinical Care Associate
● Create and manage patient’s chart.
● Collect and monitor patient’s vital signs.
● Place doctors and nurses’ orders.
● Establish great communication amongst co-workers.
● Collect appropriate specimen samples within scope of practice.
● Abide by strict OSHA and HIPAA guidelines
● Answer all incoming calls and direct caller with appropriate information.
● Fax all required orders to appropriate destination.
● Establish great customer service to all patients and family members. References:
Available Upon Request!
Contact this candidate