Angela Wilcher
Richmond, KY *****
adrtlc@r.postjobfree.com
Professional Skills
Management Experience (10+years)
Accounts Payable (9 years) Billing (8 years)
Data Entry (10+ years) Microsoft Excel (7 years)
Payroll (6 years) QuickBooks (6 years)
Receptionist (10+ years) Scheduling (10+ years)
Outlook (7 years) Office Management (10+ years)
Human Resources (7 years) Bookkeeping (10+ years)
Accounting (5 years) Marketing (3 years)
Word (10+ years ) Accounts Receivable (7 years)
Typing (10+ years) Microsoft Office (10+ years)
Professional Experience
Office Manager/Case Manager
Morgan Collins & Yeast, Richmond, KY.
July 2013 to June 2018
Responsibilities:
Interview & prescreen new incoming clients and relay information to appropriate attorney for Social Security Disability, Workers Compensation & Auto accidents claims Contact appropriate attorney per case intake & connect potential clients via Polycom or phone conference Request, review & submit medical records
Set up files on new cases, enter case information into computer system & submit proper documentation for each file to proper department
Speak with clients to schedule appointments, give case updates, prepare them for upcoming hearing & address concerns
Create medical summaries of files & complete appeals Prepare cases for attorneys to present at court hearings Correspond with case related departments
Close files accordingly as payment is received and enter information into firms database Organize filing systems for current, new & closed cases Act as a liaison between clients, attorney's, doctors & case specific departments Monitor 300 plus clients & files to keep them up-to-date Train new employees & assist in building their case management skills Assign case managers new incoming cases
Notarize any and all documents for the Lexington office Distribution of funds on settlements
Make bank deposits of settlement funds for the Lexington office Create master client list & assign cases to other case managers for the Lexington office Monitor other case managers & check their work accordingly Place all orders for office, such as, office supplies, equipment etc..
Keep office equipment in proper working condition & call for service on them when needed Office Manager
Aric Perfect Climate, Richmond, KY
October 2007 to July 2013
Responsibilities:
Accept and place calls to schedule customers
Organize and fill out all paper work for company
Enter Customer information into database
Read Blueprints to collect data for heat load calculations Use Manual J HVAC software program to create heat load calculations for each project Complete application and present required documentation to pull permits for each project Tax preparations for CPA
Employee payroll
Submit adequate documentation for company License and insurance Handle all incoming and outgoing finances for company Complete customer payments for work completed via merchant services such as process credit and/or debit cards, checks and/or ACH payments
Office up keep such as, file organization, supply orders, incoming and outgoing Bill's, equipment up keep etc.
Team Leader
Corner Store & Deli, Berea, KY
May 2000 – April 2001
Responsibilities:
Cashier & Server
Take orders
Cook & clean
Deliver orders to factories and collect money
Dispatch for Taxi calls
Sold Greyhound Bus Tickets
Maintained laundry mat
Receptionist
Dr. Glen Reynolds’ Office, Richmond, KY
Aug. 1995- Dec. 1999
Responsibilities:
Answer phones
Make appointments
Collect co-pays and insurance information
Data Entry
Escorted patients to exam room
Prepared incoming and outgoing medical records
Requested & released medical records
Scanned/copied/faxed documents
Act as a liaison between patient and doctor
Education
Bachelor's Degree in General Studies of Arts and Sciences Eastern Kentucky University, Richmond, KY
August 2004 to December 2011
High school or equivalent in GED
Adult Education – Richmond KY
March 2001
References
Friends:
Andrea Sanders 859-***-****
Marilyn Hisle 859-***-****
Debbie Fletcher 859-***-****
Co-workers:
Aric Wilcher 859-***-****, Owner
Hon. Roger Riggs 606-***-****, ALJ & Attorney
Hon. Thomas Polites 859-***-****, ALJ & Attorney James Pennington 606-***-****, Attorney
Sabrina Kissick 859-***-****, Case Manager
Dawn Spivey 859-***-****, Case Manager
Laura Horton 859-***-****, Case Manager
Objective
To obtain a long term position that can use my skills and abilities to help the business continue to perform at its highest efficiency. Also to work with the public to the best of my abilities to make a difference in any area that I possibly can. As well as help those in need to thrive at their highest potential regardless of their situation. My ultimate career goal is to return to college and obtain my masters degree.