Medical Assistant Customer Service
Resume:
TRACE DAVIS
**** ******** *** · 832-***-****
Email · *********@*****.***
Medical Assistant /Patient Care Tech/Customer Rep trying to obtain a professional position within the corporation to contribute my knowledge and skills. Self-motivated with exceptional communication computer capabilities. Motivated customer service specialist with experience in a fast-paced -team-based environment.
EXPERIENCE
JAUUARY 09, 2012 – CURRENT
MEDICAL ASSISTANT - MONTGOMERY PRIMARY MEDICINE ASSOCIATES
Update and maintain all digital client records and assist in transitioning hard copy records to digital format
Record patient information such as vital signs, weight and changes in medical history prior to each appointment
Clean and prepare examination rooms prior to patient appointments
Work in the front office taking care of tasks such as answering phone calls and greeting patients as they enter the facility
Assist the nurse and office manager in maintaining the medical inventory and placing orders for new materials as needed
Using computer applications
Answering telephones
Greeting patients
Updating and filing patient medical records
Coding and filling out insurance forms
Scheduling appointments
Arranging for hospital admissions and laboratory services
Taking medical histories
Explaining treatment procedures to patients
Preparing patients for examination
Assisting the physician during exams
Collecting and preparing laboratory specimens
Performing basic laboratory tests
Instructing patients about medication and special diets
Preparing and administering medications as directed by a physician
Transmitting prescription refills as directed
Drawing blood
Taking electrocardiograms
Removing sutures and changing dressings
SEPTEMBER 12, 2014
TEAM LEADER, MONTGOMERY PRIMARY MEDICINE ASSOCIATES
Oversees and manage clinical flow, the interaction of all clinical staff, and daily functions.
Ensures all MA s provide ones quality medical treatment.
Promote a positive work environment in which team members willingly serve each other and unwilling to tolerate unacceptable treatment of others.
Manage and train Mas to continually improve performance and skill level.
Give team members performance appraisals.
Take necessary discipline
January 06,2006
Customer Service Rep, (Assistant Mgr.) TitleMax of Alabama
Consult with customers about their product or service needs or their wants.
Analyze what the customer says they want and need then tailor it to what CNS offers. Troubleshoot products and services to best fit their needs and expectations. Receive customer calls of requests for products and services.
Investigate what products and services the customer will need even if they may not know what they need. Probing as to what they want and present what they feel they may need dependent on their needs and wants.
Middle liaison between the workers (technicians, SBC and whoever supplies the products or services) and the customer.
Testing of new products.
Full responsibility of ensuring that campus is aware of what products and services (applicable to CCU) is trained in understanding what products and services are available, what they do, and how they can order them.
Provide customer service to faculty, staff, and some students who receive number by accident for help.
EDUCATION
JUNE 2018 -COLORADO TECH UNIVERSITY
Associates of Science - Management
MAY 2001
CERTIFIED MEDICAL ASSISTANT, GEORGIA MEDICAL INST.
SKILLS
Advance in client service and patient care
Ability to carry out daily workflow improvement
Team Oversight within a clinic
Ability to independently manage a clinic
Exceptional communication and written skills
Advance knowledge in medical terminology
Advance knowledgeable in Customer Service
Ability to operate multi-phone lines
Quick leaner
Ability to collaborate teams and problem resolve as neccessary
Employee Relations
Motivated team player
Ability to set and meet deadlines
REFERENCE:
NANDINI RAMROOP - M.D
U.S. DEPARTMENT OF VETERANS AFFAIR
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