Customer Service
Resume:
RYAN
HIMES
**********@*****.***
Las Vegas, NV 89101
SKILLS
Anticipating Guest Needs
Time Management
Cash Handling
Professional Service Standards
Teamwork and Professionalism
EDUCATION
Portland State University
Portland, OR
No Degree: Computer And Information Sciences
Forest Grove High School
Forest Grove, OR • 05/1991
High School Diploma
PROFESSIONAL SUMMARY
Hardworking and passionate individual skilled with 25+ years of Customer Service Experience over a diverse employment history with an ability to be efficient under extreme pressure.
WORK HISTORY
ABC Bartending School - Mixology Graduate
Las Vegas, NV • 07/2022 - Current
Greeted guests in with friendliness and professionalism.
Prepared classic, modern and unique cocktails for each customer.
Maintained quality of garnishes, juices and other perishables by preparing new stock daily.
Stored supplies according to bar policies and health code requirements.
Worked in team environment to maintain high levels of productivity.
Followed school and classroom policies, regulations, dress codes and schedules.
Self Employed - Professional Poker Player
Las Vegas, NV • 09/2013 - 07/2022
Maintained professionalism and proper etiquette at all times, always remained calm and composed.
Developed and maintained relationships with clientele by providing tailored service.
Proficiency with cash handling and experience using different chip denominations with excellent accuracy.
Exhibited excellent teamwork and strong work ethic by promoting camaraderie
Worked with coaches and trainers to understand and implement improvement strategies.
Quicken Loans - Mortgage Loan Underwriter
Phoenix, AZ • 03/2012 - 09/2013
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Determined credit risks by reviewing files in advance and comparing data against internal checklists and guidelines.
Maintained mortgage program compliance with federal agencies such as VA, HUD and FNMA.
Self Employed - Professional Poker Player
Scottsdale, AZ • 09/2004 - 03/2012
Wells Fargo - Underwriter 2
Beaverton, OR • 09/2002 - 09/2004
Determined and documented loan conditions and communicated requirements and decisions.
Analyzed credit, income, compliance, title documents and appraisals during underwriting process.
Offered advice and assistance to customers, paying attention to special needs or wants.
D & R Financial - Manager/Loan Officer
Aloha, OR • 01/1998 - 08/2002
Provided primary customer support to internal and external customers.
Maximized performance by monitoring daily activities and mentoring team members.
Accomplished multiple tasks within established timeframes.
ADDITIONAL INFORMATION
2 years’ experience working for Pizza Hut and Godfather Pizzeria's when I was in College. Experience with Food prep, Cook, Waiter, Cashier, and Delivery Driver.
.
Contact this candidate