Service Representative Customer
Resume:
Wendy Lewis
Copperas Cove, TX **522
*********@*****.***
EXPERIENCE
Teleperformance - Customer Service Representative
●Receive inbound calls including transferred sales leads and calls from current and potential customers.
● Answer questions about the product details, the company, and issues with account for the customers.
●Assist customers with any technical issues experienced with website and escalate any issues to management appropriately.
●Perform basic account maintenance activities.
●Meet Quality Assurance Requirements and other key performance metrics.
GC Services - Customer Service Representative
06/2017 - 11/2020
●Receive inbound calls including calls from current and potential customers.
●Answer questions about the product details, the company, and issues with accounts for customers.
●Assist customers with technical issues.
●Perform basic account maintenance activities.
●Meet Quality Assurance Requirements and other key performance metrics.
●Make outbound calls to take payments for accounts past due or providing payment reminders.
●Handle dissatisfied customers in a polite and professional fashion.
●Provide outstanding and exceptional customer service.
Copperas Cove Independent School District — Inclusion Aide
08/2007 - 01/2017
●Ability to help students in complex difficulties, involving students with special needs and/or behavioural difficulties, involving considerable initiative in managing student emotions.
●Provide practical support and advice to students with emerging and established attendance issues, helping them to access education and make progress.
●Subject to minimal supervision, established procedures, practices and routines, where these exist.
●Dealing with issues which are not straightforward and require diplomacy and tact to resolve, often in difficult circumstances.
●Keep clear and accurate records and evidence of work done, writing and contributing to reports when required.
●Preparing lesson plans, create exam papers, assess students, and provide all educational needs of students.
●Well-versed of the special needs of students according to their physical and mental disability.
EDUCATION
Herbert Hoover High School, 651 Glenwood Road, Glendale, CA 91202 — High School Diploma
1981 - 1985
Graduated: General Studies/High School Diploma
Glendale Career College, 240 N Brand Blvd, Glendale, CA 91203 — Degree
03/1996 - 06/1998
Graduated: Surgical Technologist Certification
SKILLS
●Customer service oriented skills – Ability to deal with irate customers using excellent interpersonal-communication skills.
●Understands new concepts easily – Quick learner.
●Ability to handle stress.
●Computer literate: Proficient in Microsoft Word, Excel and Outlook.
●Reliable.
●Negotiation
●Problem solving.
●Providing guidance.
●Excellent communication skills at all levels.
●Patient and confident.
●Ability to work with multiple programs at once.
●Ability to work quickly and successfully under pressure.
●Ability to listen, understand and quickly solve problems in a fast paced work environment.
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