Data Entry, Front Desk, Bilingual, Mailroom, Dictaphone Transcription

JUANITA ZUNIGA

OFFICE CLERK/RECEPTIONIST

Chula Vista, CA 91911 619-***-**** *********@*****.*** JUANITA ZUNIGA PROFESSIONAL OVERVIEW Bilingual Office Clerk/Receptionist with an extensive background in fast-paced, deadline-driven environments providing administrative/clerical support to a broad range of staff and clients. Seeking to use proven experience and abilities to help achieve company goals. Bilingual in Spanish and English

Multitasking and time management

Multi-line telephone system and reception duties

Strong organizational skills

Document and file management

Data entry and collection

Problem resolution

Dictaphone transcription

Clerical staff orientation, training and oversight Highly efficient and productive

Mail routing and distribution

Office equipment operation

Delivery Driver, 01/2022 to Current

DoorDash – Chula Vista, CA

Completed on-time deliveries by choosing the best and most efficient routes. Operated vehicle safely in highly congested areas with no traffic violations. Completed rush deliveries on tight timetables to satisfy customer needs with a 4.92 out of 5 customer rating.

Delivered packages to customer doorsteps and business offices. Contacted customers prior to delivery to confirm and coordinate delivery times. Maintained consistent on-time delivery record with 85% of orders arriving ahead of schedule. Election Poll Worker, 05/2022 to 06/2022

County Of San Diego Registrar Of Voters – San Diego, California Attended appropriate training sessions and information briefings. Assisted in set-up, opening, closing, and clean-up of vote center. Checked elector identification and eligibility and marked elector numbers in vote center laptops. Issued and collected voter ballot papers.

Maintained ballot secrecy and confidentiality.

Addressed voter questions and concerns.

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Posted signs, instructions, and statutory notices for incoming voters to see. Senior Probation Clerk, 11/2004 to 09/2009

U.S. Probation Office – Sacramento, CA

Provided wide range of clerical support including composing general correspondence; transcribing, editing, and processing a variety of reports, court documents and correspondence; data entry and collection; problem resolution; filing; scanning; copying; and collating Initiated, managed, and closed case files

Conducted criminal record checks through local and national law enforcement databases Processed and distributed mail

Performed receptionist duties including greeting and assisting visitors/clients and responding to daily telephone inquiries/requests from clients, attorneys, and outside agencies. Supervising Probation Clerk, 05/1997 to 11/2004

U.S. Probation Office – San Diego, CA

Supervised staff of seven clerks in three branch offices (training, monitoring, evaluation of performance, time card and leave approval)

Oversaw office supply inventory for two branch offices Prioritized, scheduled, and delegated work

Chaired and participated in supervisory staff meetings Assisted in the hiring process as part of the interview panel Assisted in developing and revising clerical procedures and manual Assisted clerical staff in the daily workload to meet deadlines. As a Front Desk Clerk, greeted visitors upon arrival, provided general information, and directed them to the appropriate person, as necessary

Operated multi-line phone system, responded to inquiries, and transferred calls to the appropriate personnel

Used transcribing equipment to transcribe, edit, process, and submit a wide variety of legal documents, chronological records, reports, and correspondence. Maintained and organized confidential case files.

High School Diploma: 06/1968

Bloom Township High School - Chicago Heights, IL

Relevant Coursework: General Office Procedures

EDUCATION

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