Customer Service Representative

Harold C. Jones, Jr.

* ***** ****** • Hampton, Virginia 23669 • 757-***-**** • ******@*****.***

CAREER SUMMARY

Professionally devoted and qualified healthcare patient advocate, business manager that leads by example with over 15 years experience in leadership and customer service roles. Manages a business or project from start to finish. Highly motivated, creative and versatile manager. Skilled in creating, directing and upholding company policies and procedures in any situation. Responsible for overseeing million dollar store inventory and cash flow. Accomplished at incorporating the desires of a company with a focus on providing extraordinary customer care, production and final execution of branding. Seeking an opportunity that demands high quality management to further business goals and professional image. PROFESSIONAL EXPERIENCE

April 2022- Present

Customer Service Operation

AvalonBay Communities

Responsibility includes but not limited to handling customers rent receivables, inquiries and any other questions regarding accounts.

February 2019 - July 2021

Patient Advocate

Sentara CarePlex Hospital, 3000 Coliseum Drive, Hampton, Virginia 23666

• Serving as a liaison between patients, family members and the hospital staff.

• Visits patients to help with problem solving and facilitate open communication regarding questions and complaints.

• Responsible for providing support and improving the level of customer satisfaction while striving to identify and promote continuous quality improvements.

• Ensures that the standards for addressing patient grievances are in compliance with the Center for Medicare and Medicaid Services (CMS) and Hospital Conditions of Participation (COPs) guidelines.

• Investigates Medicare beneficiary billing complaints related to rights and limitations.

• Communication and notification via email, telephone and in person to department managers and directors where complaints originated while working to resolve the concerns.

• Writes acknowledgement and final resolution letters for grievances

• Oversees language line communications for the Deaf and Hearing Impaired. October 2019 - present

Associate (Part time)

Walgreens, 2400 George Washington Memorial Highway, Yorktown, Virginia 23693

• Promote outstanding customer service and provides valued teamwork. October 2007 - 2019

Assistant Manager (SFL)

Walgreens, 235 East Mercury Blvd., Hampton, Virginia 23669

• Fully engaged with daily functions of maintaining a high-performance store and Pharmacy.

• Responsible for the opening and closing of the store, supervises team members, prepares cash reports, safe deposits and all aspects of store invoice and inventory.

• Ensures that the stores lost prevention procedures, receiving merchandise, overseeing photo lab and pharmacy operations are conducted with all company policies and procedures.

• Proactive in training and developing new skills to enhance job performance of team members

• Makes recommendations to senior manager to improve efficiencies and store operations based on current market trends and customer feedback and request. December 2002 - October 2007

Remote Pharmaceutical Customer Service Representative II Advogent (formerly Cardinal Health) Piscataway, NJ

• Liaison between Project Coordinators, and Pharmaceutical Field Representatives.

• Reserved, planned and prepared locations of venues for project seminars.

• Registered clients for specialized programs on new medications in the healthcare industry.

• Managed reimbursement accounts for internet and telephone services.

• Updated medical doctors curriculum by vitae (CV) for new drug programs EDUCATION

Bachelor of Arts, Urban Planning, Norfolk State University, May 1987

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