Customer Service Sales Associate

JOHNNY ESPARZA

***** ****** ****** · Wildomar, CA 92595 · 714-***-**** **************@*****.***

OBJECTIVE

With 10+ years of exceptional customer service and cellular technical experience, I am looking to participate with or manage a small team and grow company sales & profit.

WORK EXPERIENCE

Sales Associate

Premium Retail Lake Elsinore, CA November 2017 – Current

Meet & exceed sales goals through cold calls, upgrades & accessory upsells

Walk customers through their new products after setup & activation

Explain wireless solutions to customers in simple easy to understand terms

Managing inventory and ensuring customers are given attention needed

Sales Manager

Market Source-Target Mobile Cypress, CA June 2013 – November 2017

Effectively communicate mobile plans, features, products and services to customers

Focusing on customer service, upsells, & mitigating return rates

Strict inventory management systems and coordination

Building a conducive & positive work environment for team members

Provide support to neighboring retail outlets in geographical territory

Scheduling, interviewing, hiring, & training of employees

Service Repair /Coordinator

Sprint - Nextel Orange County, CA Oct. 2002 – Sep. 2012

Diagnose mechanical, software & system failures using established methods

Prepare analysis reports of product failure trends & service ability issues

Manage repair schedule and procedures while keeping company overhead acceptable

SRC Repair/Coordinator

ICG Communications Irvine, CA May 1998 – May 2002

Manage & analyze incoming customer service tickets

Oversee team and manage employee scheduling and customer ticket systems

EDUCATION & SKILLS

Associate’s Degree in Communications - Los Angeles College, Los Angeles, CA

Proficient in Microsoft Word, Xcel, & PowerPoint

Proficient in most if not all, cell phone systems & hardware

Typing: 60 WPM

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