Property Manager Assistant
Resume:
Heidi Mindestrom
Minneapolis, MN *****
***********@*****.***
Work Experience
Community Association Manager
Cedar Management - Fridley, MN
August 2021 to November 2021
Manage 181 HOA units. Create positive relationships with owners. Assure all required documentation are on file and up to date. Maintain property files.
Investigate and help resolve routine issues and complaints made. Report all violations to each owner. Handle routine maintenance requests from owners and make a maintenance work order. Create/maintain all maintenance log. Track parking passes, key fobs, initiate tows in lots for improperly parked cars. Know and understand Rules and Regulations and By Laws. Attend all monthly Board meetings and Annual meeting. Work with the Board to make sure the property is getting all appropriate attention as needed. Property Manager
First Housing, LLC - Brooklyn Park, MN
November 2015 to August 2021
Manage 130 single family homes. I work with Section 8 daily, monthly. Along with other rental programs. Work with Maintenance, contractors, City Inspectors. Do weekly drive by of all homes to ensure rules are being followed. Send out letters to tenants when there are issues with following rules of the lease and Addendums.
Send out late rent letters and Eviction notices to tenants that are behind on rents. Schedule the extermination of all vacant units and occupied units. Rent and show vacant homes. Take applications and run all applications for future tenants. Meet with owner twice a month to discuss current vacant units and where they are in the turn process. Schedule all City Re Inspections and Section 8 Re Inspections. Send out lease violations when needed. Chemical Dependency Tech
Riverplace Counseling Center - Elk River, MN
December 2018 to November 2019
Work at Transitional Housing for Women in Recovery. The House is a 28 day program to stay sober until they go onto another form of treatment facility or long term sober housing. At intake check all personal belongings. Sign new client to their room. Put cleaned laundry away when it comes back from the cleaners. Go over house rules and weekly chore list with everyone weekly. Do hourly walk through of the house to ensure all clients are accounted for. Chemical Dependency Technician
Mission Care Detox - Plymouth, MN
January 2007 to January 2018
Intake paperwork on incoming clients, body search at intake, work with diverse background, assist clients in facility tour, make sure clients have a comfortable stay while in facility, make bedding after clients leave, discharge client once counselor approves it. Do appropriate paperwork after client has been in facility for 24 hours.
Property Manager
Common Bond Communities- Columbia Heights Public Housing - Columbia Heights, MN February 2013 to August 2015
Manage 101 Subsidized/HUD units and 45 Market Rate units. On-site Inspections, Curb appeal, work with vendors daily. Enter rents into Yardi. Evictions and lease termination processes. Weekly reports for vacancy/delinquency. Code all bills as they come in and send into corporate for payment. Start and complete the budget process each year for the following year. Work with Assistant manager to make sure we are up to date with recertifications, and meeting all state, federal and local laws. Maintain accurate waiting lists. Approve/deny application. Meet with the City of Columbia Heights every three months to discuss the vacancy, how the money of the building was spent on certain things, discuss any on-going or current issues that might need to be addressed. Property Manager
Legacy Management/Premier Management - Minneapolis, MN March 2011 to February 2013
Manage 140 HUD Tax Credit units on the North Side of Minneapolis. Daily rent collections, curb appeal. On-site Inspection, work with contractors. Work close with Assistant to make sure Compliance is in order and getting recertification’s done in a timely manner. Send out Infractions to the residents when they are not following the rules and regulation of the property. Working with the Accounting department on the Financials each month to pay bills and understand how the Financial actually work. Generate a manager’s report each month with the availability, units that will be coming up and any changes taking place at the site. Meet with staff each week to discuss what may be needed for the week ahead and discuss any concerns they may have. Property Manager
Project For Pride In Living - Minneapolis, MN
June 2008 to February 2011
Project for Pride in Living
Day to day operation of managing 19 Buildings including rent collection, non-maintenance contracting curb appeal, on-site inspection. Enter rents into
Yardi. Work with Compliance daily in managing PPL’s Tax Credit and other funding programs assigned. Meet with residents about lease violations, mutual terminations and maintenance requests. Budget process for each site, code utility/vendor bills for designated services, filling system maintenance. Generate reports on status of compliance, meet with maintenance staff daily to coordinate the day, communicate with Assistant manager about issues on hand. Education
Some college
Skills
• Yardi
• Section 8
• Fair Housing regulations
• Property management
• Intake
• Property maintenance
• LIHTC
• Office manager experience
• Property leasing
• Microsoft Outlook
• Renovation
• Intake Experience
• Accounts Payable
• Tax Experience
• Payroll
• Management
• Leadership
• Communication skills
• Customer service
• Computer literacy
• Sales
• Budgeting
• Microsoft Office
Assessments
Customer focus & orientation — Proficient
January 2022
Responding to customer situations with sensitivity Full results: Proficient
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