Customer Service Sales Associate

Sara Porter

Address: ***** ******** ** ****** ** 75035 Mail: **************@*****.*** Phone: 817-***-**** PROFESSIONAL SUMMARY

Dynamic and results-focused sales/business management professional with extensive experience and well-honed people management skills focused on implementing route to market strategies, defining, and monitoring sales performance in the various sales channels within geographical scope, efficiency, and achievement. Highly motivated and energetic customer service professional with expertise and skills in people management, dispute resolution, successfully maintaining superior customer relationships, and providing outstanding service and support to meet, and surpass, expectations and requirements. Possess excellent communication, problem-solving and interpersonal skills, establishing and maintaining loyal customer relationships; Very flexible, and able to adapt quickly to the high pressured environment, build key relationships and collaborate with high-performance teams to meet/exceed corporate objectives.

CORE COMPETENCIES

Business Management

Project Management

Sales and Marketing

Microsoft Office

Data Analytics

Risk Management

Customer Services Analytical Skills Quality Control

Organizational Skills Bilingual (English & Spanish) Strategic Communications

Leadership & Teamwork Interpersonal Skills Excellent Written & Oral Communication PROFESSIONAL EXPERIENCE

AT&T October 2021 - Present

Client Sales Executive for Education

Create existing/new sales for delivery of solutions meeting a wide variety of customer needs for ATT products/services/systems/solutions.

Strategize sales solution and build networks with colleagues/customers to share information and obtain prospects.

Involve in the resolution of customer disputes and accounts receivable discrepancies (ie billing, installation, customer issues).

Develop new accounts and maintaining and growing existing accounts.

Demonstrate working knowledge of the organizations entire product/service line.

Partner with clients to understand business needs, issues, strategies, priorities to deliver valuable solutions.

Develop responses to Request for Proposals.

Identify key trends/customer needs, leverages industry knowledge/applications, utilize consultative skills to close sales for assigned accounts in accordance with company policy, procedures and culture.

Develop strategic initiatives to grow/retain the revenue stream of assigned moderately complex accounts/projects. AT&T Mobility November 2013 – October 2021

Retail Store Manager

Established sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products.

Maintained sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.

Established and adjusted selling prices by monitoring costs, competition, and supply and demand.

Completed sales operational requirements by scheduling and assigning employees; following up on work results.

Determined the type of merchandise to be featured by conferring with advertising and sales officials.

Designed display by developing layout; selecting theme, colors, and props to be used.

Constructed display by requisitioning supplies; designing decorative props; supervising construction. Gomez Bail Bonds 2011– 2013

Bonding Agent

Provided prompt, professional, and non-judgmental customer service while interviewing prospective clients to gather information.

Obtained and examined applications, deeds, land contracts, certificates of deposits, financial statements, vehicle titles, and other complied data.

Contacted law enforcement agencies and/or courts to obtain information regarding pre-trial release available and case information. Gomez Bail Bonds November 2011 – May 2013

Piloxing Instructor

Developed and implemented group general fitness, weight loss, and sports-specific exercise programs for clients with a broad range of fitness levels and goals.

Provided strategic leadership in executing key customer service and organic growth initiatives for domestic and international operations.

Responded to customer inquiry calls quickly by assessing the consumer's needs.

Instructed Physical Education classes for credit by creating a syllabus each semester and executing each goal as required.

Maintained facility equipment according to all safety and infection control policies.

Performs fitness assessments and consults participants on areas related to personalized wellness goals including weight management, fitness, and nutrition.

Fred Loya Insurance 2010 –2011

Sales Agent

Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.

Serviced existing accounts and interviewed prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage.

Completed insurance applications, conducted policy interpretation, analyzed insurance programs and suggested additions or changes as needed.

Developed clientele by networking to find new customers and generate lists of prospective clients.

Customized insurance programs to suit individual customers.

Explained features, advantages, and disadvantages of various policies to promote the sale of insurance plans. Fred Loya Insurance 2009 – 2010

Sales Associate

Calculated premiums and established payment method; received customer payments and issued receipts.

Performed administrative tasks, such as records maintenance, document preparation, policy renewals, and insurance quotes.

Customized insurance programs to suit individual customers, often covering a variety of risks.

Explained features, advantages, and disadvantages of various policies to promote the sale of insurance plans. EDUCATION

University of Texas

Tech Associates Degree, Business/Corporate Communication Lubbock High 2005 – 2009

Diploma

Nano Degrees

Data Analytics

Business Analytics

Strategic communications

VOLUNTEER

American Heart Association

Feed the Folks Portland

OTHERS

Latino leadership program graduate 2022

Member of HACE program

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