Professional Summary

Skills

Experience

Merkys Santiago

570-***-**** adrth6@r.postjobfree.com Raleigh, North Carolina 27612 IT student with a focus in computer programming & development with Manual Testing and Software Development (SDET in particular) experience. A developing interest in automation & technology. Highly motivated learner who adapts to new environments and projects efficiently.

• Java • C++ • Selenium

• Appium • MySQL • Software Development

• Automated Testing • API • Agile Experience

SDET / Manual Tester Intern December 2021 - Current HCL Technologies, Cary, NC

• Assessing software applications and identifying bugs using Selenium & MySQL 90% of the time on a day-to-day basis.

• Maintaining all test documentation, revising manuals whenever updates occur for every Jira Issue assigned

• Documenting each step of manual test for QA purposes on Excel and Jira

• Executing dummy accounts for testing to determine success or failure of configurations daily.

• Notify appropriate developers and team regarding quality issues for remediation assistance. Overnight Stocker August 2021 - November 2021

Lowe's Home Improvement, Stroudsburg, PA

• Arranged extra inventory that is shipped from unpacking the trucks nightly

• Organized by department of parts, which drove organization productivity by 20% as a team POS Technical Support Representative May 2021 - August 2021 Robert Half, Allentown, PA

• Implemented remote tools to update computers on Windows for the merchant owners which boosted productivity time by 25%

• Directed users through step-by-step solutions following pre-determined scripts and technical troubleshooting procedures. Dish Network Technician January 2021 - May 2021

Dish Network, Pittston, PA

• Diagnosed equipment issues, and using test meters to isolate malfunctions, boosting productivity from all workers by 12%

• Increased revenue by 8% selling smart home services such as Alexa & positioned the items plus TV Mounts Aquatics Supervisor April 2019 - November 2020

Great Wolf Lodge, Scotrun, PA

• Coached and supervised highly motivated, enthusiastic and successful aquatics team devoted to exceeding standards.

• Prepared monthly required safety trainings to the lifeguards as well as administrative work such as updating time sheets Education

Lifeguard August 2014 - April 2019

Great Wolf Lodge, Scotrun, PA

• Strengthened proficiency in CPR, First Aid, and rescue techniques to provide optimal support to guests in distress

• Promoted attentiveness all during shift for the safety of the guests Associate of Applied Science (AAS): IT: Programming & Development - Wake Technical Community College, December 2023 Raleigh, NC

Associates of Science: Computer Science - Northampton Community College, Tannersville, PA