Graphic Designer Support Specialist

Phares Sama

** ***** ******** ****** ***. ***, Nyack Ny, 10960

845-***-**** ***********@*****.***

Objective: To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. Fluent in Creole and French (read and write).

Education:

Rockland Community College - Present Suffern, NY

Entrepreneurship and Economic

Harvard University 2019

Entrepreneurship and Economic

Cercificate

University of Port-au-Prince - 2018 Port-au-Prince, Haïti

Computer Science

Infonet Turgeau, Port-au-Prince Haïti

Computer Repair - July 2014

Computer Network - November 2013

Skill Highlights Technical Skills

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Interpersonal skills

Communication

Customer service

Problem-solving

Time management

Computer skills

Hardware: Installation, configuration, and diagnostics for PCs and mobile devices

Desktop Support: Troubleshooting and technical support

Graphic Designs

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Professional Experience:

Hey Pharma LLC Suffern, NY

Shipping and Receiving Clerk Nov. 2019 – Apr. 2022

Prepared outbound shipments

Trained new employees on how to use the necessary systems

Exceeded productivity standards (shipped over 1350 products daily)

Foundation Jean & Marie (Orphanage) Port-au-Prince, Haiti

Volunteer Service Coordinator Dec. 2015 – Feb. 2019

Organized local fundraising efforts

Led resource collection efforts from domestic and international donors

Coordinated distribution of donated materials to children

Mentored children in their social-emotional development

Gheskio Center Port-au-Prince, Haiti

Technical Support Specialist/Graphic Designer May. 2018 – Oct. 2018

Displayed courtesy and strong interpersonal skills with all customer interactions

Designed and printed logos, posters, flyers, and billboards

Provided timely feedback on job status and progress

Magnatech Systems Port-au-Prince, Haiti

Technical Support Specialist Jan. 2017 – Nov. 2017

Provided thorough and problem resolution for customers

Built and maintained successful relationships with consumers

Maintained composure and patience in face of difficult customer situations

Trained new employees and explained protocols clearly and efficiently

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