Service Representative Customer
Resume:
Evelyn K Hurtt
**** ***** **., ************, ** *2205
Summary:
I have been out of work for the last 9 years or so due to health reasons. Slowly I want to go back into the work field, and I am looking to work at home. As you can see, I only held two positions since Zurich Ins shut their doors, I worked for myself in construction. That I have to say, I had to give it up. So, with that being said I would like to be connected to an establishment that will allow me to work from home for now and help the company improve productivity as well.
Zurich Insurance Service 12/03 - 06/12 = Senior Customer Service Representative
Seiner Customer Service Representative in a call center environment. Mentor
d answering calls on a regular basis. Held my 20/ 20 while workingnew emfor ployees along with training them on the system. Supported with translating underwriter's
T-Mobile 11/98 - 12/03 = Senior Customer Service Representative
Senior Customer Service in a call center environment, Responsible for Coaching, Development, Compliance, and Adherence for representative on company policies/procedures for call handling along with Quality Guidelines for Customer Care set forth by the company. Supervisor assistant on an administrative level dealing with customer care representative on professional level helping with billing adjustments, small technical PCS phone issues and general questions on PCS service and coverage area as a Senior Representative/Coach.
Evelyn K Hurtt Cleaning Servicing 10/96 -11/98 = Owner
Customer Service in Construction cleaning newly built apartments.
Duties includes but not limited to Accounts Receivables/Payables, Hiring/Discharging of employees, and inventory control. Responsible for all turnover schedule completions.
Skills/Programs
Filing Tying 35+ Key 7000-=ks Word98
Excel Faxing/Coping
Accountable/Flexible/Adaptable
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