Kelechi Ifeanyichukwu
Lagos
adrtfl@r.postjobfree.com
Focused, outgoing and yet flexible; eager to be an enabling environment where my maximum potentials could be realized, to build a successful career, by striving to learn through hard work and consistency. Moreover, acquiring more knowledge and achieving personal and collective growth; to positively influence my colleagues in the pursuit of their duties. Strong leadership ability and solid work ethics with opportunities for professional growth. INTERPERSONAL AND TEAM WORK
A terrific goal getter can summon my wits at will and can deliver on a deadline. My working in London, England as a customer management officer and also in Nigeria as a customer service officer and maintenance of computer system has enabled me discover more how to deal with customers both internationally and locally.
Willing to relocate: Anywhere
Work Experience
CUSTOMER SERVICE OFFICER / IT REPRESENTATIVE
WEMA BANK PLC - Lagos
2015 to 2022
Responsibilities:
• Opening of saving accounts, current accounts and fixed deposit account.
• Scanning and upload of signature and images on the system.
• Ensure the printing and mailing of account statement to customer as required.
• Transfer of funds and booking of termed deposits and attending promptly to customer enquiry.
• Handling of customer electronic cards for dispatch in the branch and collection of payment of cash/ cheque.
• Carryout customer survey and feedback.
• Temporary maintenance of the bank's ATM machines as a custodian.
• Temporary maintenance of the computer systems as an IT representative.
• Branch service management as a relieve branch service manager(BSM).
• Cash management, movement of money from and into the vault.
• Teller team lead, managing the tellers till and operations.
• Managing the bank's ATM machines, loading and balancing the machines cash system and making sure is always in operations for maximum value.
• In total: Customer satisfaction, making absolute sure that both external and internal customer of the bank and branch l'm manning gets the best of service required. STUDENT (On the job training)
NEW LOOK RETAILERS - London
2008 to 2009
Responsibilities:
• Listening and responding to customers queries and complaints.
• Ruthless focus on customers needs and satisfaction and putting them in center of everything I do.
• Keeping customers informed on latest promotional offers to encourage them in useful bargain and spending.
Attached to the Administrative office (NYSC Trainee) NYSC - Lagos
2007 to 2008
Responsibilities:
• Create database for payment .
• Weekly report format for the department.
• Filling reports and records of Corp members.
Internship
SKYE BANK PLC - Lagos
2006 to 2007
Responsibilities:
• Attending promptly to customer enquiry.
• Assist in updating of customers record and data on the system.
• Carry out customer survey and feedback.
JOB SKILLS AND PROFICIENCIES
• Able to grasp new ideas and integrate them into desired results.
• Able to prioritize and operate proactively.
• Able to analyze, interpret and implement data and its results.
• Able to handle challenges and work under pressure.
• Proven history of consistently increasing productivity.
• Proficient in use of technology to enhance data/information management and productivity with excellent numeric skills.
• Extensive experience in marketing products in any commercial sector. Education
DIPLOMA in SYSTEM ANALYSIS AND DESIGN
STRATFORD COLLEGE OF MANAGEMENT LONDON - London
2009
BSC in COMPUTER SCIENCE
UNIVERSITY OF CALABAR - Cross River
2006
SSCE in WAEC
FEDERAL GOVT. GIRLS COLLEGE OWERRI - Imo State
2000
Skills
• Driving
• Microsoft Office
• Cashiering
• Administrative experience
• Cash handling
• Organizational skills
• Maintenance
• Food preparation
• Communication skills
• Leadership
• Stocking
• Customer service
Languages
• English - Fluent
Certifications and Licenses
"How may I help you"Training
July 2015 to Present
Premier Vocational Training Institute. Certificate of training for call center jobs for better service experience.
Introduction to Data Analytics
July 2021 to Present
Coursera Course Certificate,an online non-credit course authorised by IBM. Work Smarter, Not Harder:Time Management For Personal & Professional Productivity.
June 2022 to Present
Time Management for Personal & Professional Productivity Certificate Issued by University of California, Irvine and Coursera.
Groups
British Computer Society
March 2009 to June 2010
Student Member.
Association Of Computer Professionals
January 2008 to January 2010
Student Member.