Kelechi Ifeanyichukwu

Lagos

adrtfl@r.postjobfree.com

***-****-******

Focused, outgoing and yet flexible; eager to be an enabling environment where my maximum potentials could be realized, to build a successful career, by striving to learn through hard work and consistency. Moreover, acquiring more knowledge and achieving personal and collective growth; to positively influence my colleagues in the pursuit of their duties. Strong leadership ability and solid work ethics with opportunities for professional growth. INTERPERSONAL AND TEAM WORK

A terrific goal getter can summon my wits at will and can deliver on a deadline. My working in London, England as a customer management officer and also in Nigeria as a customer service officer and maintenance of computer system has enabled me discover more how to deal with customers both internationally and locally.

Willing to relocate: Anywhere

Work Experience

CUSTOMER SERVICE OFFICER / IT REPRESENTATIVE

WEMA BANK PLC - Lagos

2015 to 2022

Responsibilities:

• Opening of saving accounts, current accounts and fixed deposit account.

• Scanning and upload of signature and images on the system.

• Ensure the printing and mailing of account statement to customer as required.

• Transfer of funds and booking of termed deposits and attending promptly to customer enquiry.

• Handling of customer electronic cards for dispatch in the branch and collection of payment of cash/ cheque.

• Carryout customer survey and feedback.

• Temporary maintenance of the bank's ATM machines as a custodian.

• Temporary maintenance of the computer systems as an IT representative.

• Branch service management as a relieve branch service manager(BSM).

• Cash management, movement of money from and into the vault.

• Teller team lead, managing the tellers till and operations.

• Managing the bank's ATM machines, loading and balancing the machines cash system and making sure is always in operations for maximum value.

• In total: Customer satisfaction, making absolute sure that both external and internal customer of the bank and branch l'm manning gets the best of service required. STUDENT (On the job training)

NEW LOOK RETAILERS - London

2008 to 2009

Responsibilities:

• Listening and responding to customers queries and complaints.

• Ruthless focus on customers needs and satisfaction and putting them in center of everything I do.

• Keeping customers informed on latest promotional offers to encourage them in useful bargain and spending.

Attached to the Administrative office (NYSC Trainee) NYSC - Lagos

2007 to 2008

Responsibilities:

• Create database for payment .

• Weekly report format for the department.

• Filling reports and records of Corp members.

Internship

SKYE BANK PLC - Lagos

2006 to 2007

Responsibilities:

• Attending promptly to customer enquiry.

• Assist in updating of customers record and data on the system.

• Carry out customer survey and feedback.

JOB SKILLS AND PROFICIENCIES

• Able to grasp new ideas and integrate them into desired results.

• Able to prioritize and operate proactively.

• Able to analyze, interpret and implement data and its results.

• Able to handle challenges and work under pressure.

• Proven history of consistently increasing productivity.

• Proficient in use of technology to enhance data/information management and productivity with excellent numeric skills.

• Extensive experience in marketing products in any commercial sector. Education

DIPLOMA in SYSTEM ANALYSIS AND DESIGN

STRATFORD COLLEGE OF MANAGEMENT LONDON - London

2009

BSC in COMPUTER SCIENCE

UNIVERSITY OF CALABAR - Cross River

2006

SSCE in WAEC

FEDERAL GOVT. GIRLS COLLEGE OWERRI - Imo State

2000

Skills

• Driving

• Microsoft Office

• Cashiering

• Administrative experience

• Cash handling

• Organizational skills

• Maintenance

• Food preparation

• Communication skills

• Leadership

• Stocking

• Customer service

Languages

• English - Fluent

Certifications and Licenses

"How may I help you"Training

July 2015 to Present

Premier Vocational Training Institute. Certificate of training for call center jobs for better service experience.

Introduction to Data Analytics

July 2021 to Present

Coursera Course Certificate,an online non-credit course authorised by IBM. Work Smarter, Not Harder:Time Management For Personal & Professional Productivity.

June 2022 to Present

Time Management for Personal & Professional Productivity Certificate Issued by University of California, Irvine and Coursera.

Groups

British Computer Society

March 2009 to June 2010

Student Member.

Association Of Computer Professionals

January 2008 to January 2010

Student Member.

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