Floor Staff Customer Service

** ***** ******, ******, **, *****

JAHNAYSHA MCMILLAN 862-***-****

**********@*****.***

Hardworking and reliable with strong ability in fields such as security and customer service. Highly organized, proactive and punctual with team-oriented mentality. Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking and prioritization skills. Skills

• Driving and transportation

• Computer skills

• Conflict resolution

• Safety and sanitation

• Equipment maintenance

• Operations

• Attention to detail

• Security procedures knowledge

• Documentation, monitoring and record-

keeping

• Sales expertise

• Customer Service

• Expresso Machine

• Inventory and control

Experience

01/2022 – 012022

Cashier/ O.T.G., Newark, NJ

• Greeted customers upon their entry into the store and helped them with any questions and concerns.

• Operated a checkout lane and associated retail equipment, including barcode scanner, belt, and cash register.

• Performed all checkout procedures quickly and accurately each time, while also promoting the store merchandise to customers.

• Assisted sales floor staff with stocking shelves, keeping store floor tidy, clean and assisting guests when needed.

• Assisted shoppers with checking out, returning items, and general questions.

• Maintained neat and clutter-free work area around the checkout area in accordance with brand policy.

• Processed credit card, debit card, cash, and gift card transactions. 07/2021 – 01/2022

Barista/Cashier/ Abica (Hojeij Branded Food LLC., Newark, NJ

• Greeted customers and provide positive interactions in a friendly and courteous manner to facilitate brand loyalty.

• Prepared and served hot or cold beverages, including teas and espresso-based drinks by using an espresso machine, French press, drip coffee, pour-over, Mocha pot, single brew, as well as cold brew coffee preparation methods.

• Replenished and rotated front of the house items ensuring proper labeling of goods, pastries, and cookies.

• Assisted the Lead Barista in handling high volume orders while maintaining the efficient preparation of customer orders.

• Support the Manager in running an efficient, professional, safe, clean and profitable operation following all company standards.

• Manage inventories by replenishing coffee bean supply, stocking coffee brewing equipment, and ensuring sufficient supplies.

• Processed credit card, debit card, cash, and gift card transactions.

• Performed all checkout procedures quickly and accurately each time, while also promoting the pastries and cookies to the customers to match the beverage order. 09/2020 – 02/2021

Driver/ Hudson Premier Healthcare Partners, East Orange, NJ

• Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.

• Documented daily mileage, gas and other data to log in.

• Cleaned vehicle regularly to maintain professional appearance.

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09/2019 – 11/2020

Warehouse Picker / Amazon, Avenel, NJ

• Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.

• Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.

• Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.

03/2019 – 08/2020

Security Guard /CCTV Operator / OMNI-SERV LLC, Newark, NJ

• Ensure the proper function and recording of all camera systems in the facility

• Surveillance of up to 15 cameras at one time

• Prepare/complete reports, answer calls and maintain logs

• Communicate with guards or employees throughout the premises to direct/ensure safety Education

JUNE 2016

Diploma / Barringer High School, Newark, NJ

NJ SORA

01/2020 - 01/2022

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