Pharmacist Education Coordinator

CURRICULUM VITAE

Sara Ellie Phipps, Pharm.D.

PERSONAL INFORMATION

Business Sara Ellie Phipps

***** *********** ****

Santa Clarita, CA 91350

Business 661-***-****

Fax

E-mail ***********@***.***

Education

1994-1999 B.A. Chemistry- California State University, LA

2003 Doctor of Pharmacy- Ohio Northern University

2003-2004 Pharmacy Practice Residency, Kaiser Permanente

Valley’s Service Area

Mentor: Mitchell Pelter, Pharm.D., F.C.S.H.P.

2015-2016 Certificate: Pharmacy Leadership Institute

University of California San Francisco

2020-2021 Institute of Healthcare Improvement

PROFESSIONAL EXPERIENCE

2022- Associate Director and Pharmacist In Charge, BioMatrix Speciality Pharmacy

2013-2021 Clinical Operations Manager, Kaiser Antelope Valley Area

2014-2021 Home Infusion Pharmacy Manager, Antelope Valley Area

2017-2021 Post Graduate Year-1 Residency Director, Antelope Valley

2007-2021 Drug Education Coordinator, Antelope Valley Area

2004-2007 Ambulatory Care Pharmacist & PIC, Kaiser, Panorama City

2003- 2014 Pharmacist, Rite Aid

2003-2004 Pharmacist Resident, Kaiser Panorama City

1999-2003 Pharmacist Intern, Kaiser Permanente Panorama City

1997-1999 Pharmacy Tech, Kaiser Permanente Panorama City

1995-1998 Pharmacy Tech, Sav-On Pharmacy

Associate Director and Pharmacist in Charge of Speciality Pharmacy April 2022 to Present

Prepare and present high level financial, operations, and data to the company president. Accountable for entire speciality pharmacy operations which serves patients in the entire US states. As a Center of Excellence for hemophilia, immunology, transplant and GI patients, collaborate with various nursing, intake specialists, vice presidents, finance to address standard approach for California and the rest of company pharmacies across US. Conduct process improvement. Oversee exempt and non-exempt employees. Partner with managers to establish seamless care delivery. Oversee Prior Authorization, appropriate adjudication and billing for the department. Establish contract and address the maintenance of the facility. Support pharmacists in entering orders, conduct

clinical duties such as Medication Therapy Management, evidence based prescribing, appropriateness of treatment, healthy joint assessment, entering and checking orders. Responsible for inventory, finance, regulatory, compliance and day to day activities of a $9M operations. Order medication directly through pharmaceutical companies. Review, develop, implement policies. Hold 18 non-resident state plus California Pharmacist in Charge licenses and oversee medication delivery to 50 states. Chair Quality Medication Committee meetings and develop require reports. Lead URAC, Board of Pharmacy and various regulatory surveys.

Clinical Operations Manager/Director October 2013 to August 2021

Held Drug Utilization, Home Infusion Manager, Residency Director Accountabilities

Expert in leading teams (locally and remotely). Attended formal year-long training for senior leadership and completed a Middle Management Leadership Program. Completed Institute of Healthcare Improvement training. Great ability to communicate and influence various leaders (local and contracted facilities) to obtain buy-in. Motivated and self-made. Capable of hitting set targets (organization or national). Had built/expanded clinical services. Had non-exempt, exempt and labor management direct reports. Implemented eleven pharmacy clinical services at the medical center. Participated in Kaiser Permanente’s nation-wide effort to develop evidence-based Hepatitis C medication prescribing guidelines. Designed, developed, implemented, and managed the Kaiser Permanente Southern California Hemophilia Management Remote Pharmacy Clinical Services. Extensive knowledge and experience in writing business cases, financial evaluations, and writing/ implementing policies/protocols. Knowledgeable about USP 797/800, The Joint Commission, California Board of Pharmacy, and Department of Health Regulations. Opened and managed three sterile compounding pharmacies including a germfree compounding mobile unit. Experienced in writing drug monographs for formulary decision making. Knowledgeable in Drug Information, NCCA and ASCO. Active committee participant for the new Oncology medication review for the Kaiser Permanente California region. Developed, designed, implemented specialty pharmacy clinical services. Conducted data analysis. Accountable as the Pharmacy Finance Director to manage, explain variance, develop programs to reduce risk, and forecast the entire pharmacy area’s budget (included: $130 Million dollar drug budget for three outpatient pharmacies, clinical administered medications, Oncology, Home Infusion Pharmacies, and Clinical Services payroll). Responsible for implementing Prior Authorization and case reviews at the Medical Center Area and developing a Center of Excellence (including the hubs). Managed, trained, coached, and developed team members locally and remotely. Proven ability to create strategic plans, communicate processes and execute implementation of new programs. Talented in working independently, within team, and interdependently. Expanded pharmacists’ services to improve patients’ safety in areas such as Complete Care, Skilled Nursing Facilities, Clinic Strategic Goals & Pain Management. As a pharmacy administrator, created and presented financial, data analyses to the regional senior leaders and various layers of the organization. Hired, directed, coached, evaluated and disciplined exempt, and non-exempt employees. Active participant in quality assurance reviews and reviewing process improvements to reduce risks at the Medical Center Area (899 employees, 160 thousand members and two contracted facilities). With support of my direct reports, managed day-to-day clinical services operations. Active participant in creating a regional center of excellence by means of developing guidelines, protocols, staffing model, financial needs, Return on Investment assessment, staffing performance measures for the Specialty Clinical Services (Dermatology, Multiple Sclerosis, Rheumatology, Gastrointestinal) and assurance of its implementation in various hubs. As one of the co-leads, established standard annual clinical pharmacists’ competency evaluation by collaborating with ACCP for the Kaiser Permanente Southern California and Northern California. Managed STARs and CMS medication related metrics including Medication Adherence and MTM. By collaboration with internal and external agencies developed Pharmacy Post Graduate Year-1 and served as the Residency Director and as a preceptor. Partnered and sponsored Drug Take Back Days with the local Sheriff, Tarzana Rehab Center, DEA and the City. Collaborated with contracted Inpatient Pharmacies and internal Hospitalists to ensure appropriate medication are used and appropriate recharges are payable. Closely partnered with the Finance Director, COO, Area Medical Director, Nursing Chief Administrative Officer, and Senior Vice President to understand, budget, and plan pharmacy finance for the Medical Center. Aligned fact findings with the Compliance Officer, and HR Consultant to attend to staffing training and planning.

Home Infusion Pharmacy Manager September 2014 to August 2021

Obtained buy-in from pharmacy, nursing, and physician partners to implement a full-service Home Infusion Pharmacy at the Kaiser Antelope Valley Area. Built relationships with Long Term Facilities to arrange pharmacy managed antibiotics, narrow therapeutic medications, medication reconciliation and anticoagulation for Kaiser Members in those facilities. Educated Case Managers and Hospitalists about the new services and managed the program with the help of the Pharmacist-in-Charge. Coordinated patient care alongside the Director of Case Managers and Home Health. Rolled out pharmacist training and a new platform for this new service. Provided antibiotic stewardship services to Infectious Disease. Established a contract with CAPs to receive complicated Total Parental Nutrition. Developed a Clinimix discharge program to improve patients’ satisfaction. Accountable for the rate of hospital re-admissions, length of stay and developing programs to manage these metrics. Conducted quality assurance such as rate of line infections, number of patients being at goal with medications that possess a narrow therapeutic range. Responsible to examine pharmacist and technician competencies, continuation in practicing within a professional scope, knowledge of policies/guidelines. Reviewed, wrote, modified, and implemented Home Infusion Polices. Participated in survey readiness meetings and conducted regular rounds to ensure that the area is survey ready. Created programs to improve JD Powers patient satisfaction survey. Served as a pharmacy senior leader representative in developing Patient Care at Home Services. Implemented programs that supported the Cardiology Department with metrics surrounding patients with CHF (medication reconciliation with a pharmacist and dispensing diuretics) to reduce hospital readmissions. Knowledgeable in OSHA and NIOSH requirements.

Pharmacy Residency Post Graduate Year-1 Director 2017 to August 2021

Created policies, guidelines and required documents by ASHP to implement the first residency program at Kaiser Permanente Antelope Valley. Held meetings, reviewed minutes, evaluated the program alongside preceptors. Trained pharmacists and created opportunities for preceptor professional development. Implemented changes and gained buy-in from existing team members to take on extra accountabilities. Prepared for the ASHP survey and accreditation. Developed interview questions, committee, committee members, led interview sessions and arranged logistics surrounding hiring a resident. Guided the resident in obtaining IRB approval, and developing research projects. Supported the residents in creating presentations, their delivery and completing manuscripts. Gained eight years of accreditation.

Drug Utilization Management Coordinator December 2007 to August 2021

Managed the entire medical center area’s drug formulary utilization management and CMS/HIDES/NCQA quality metrics which referenced medication usage. Influenced about 250 prescribers’ decision making based on evidence-based medicine and Kaiser/Medicare formulary. Strategically developed plans to achieve goals. Met all set goals in an excellent and exceptional fashion annually. Established a team and led the group to success. Ensured optimum use of existing resources by using process improvement, assessing the amount of work at hand regularly and evaluating return on investment (ROI). Ensured evidence-based medicine/formulary prescribing was used by reviewing patients’ electronic charts and available literature. Educated physicians, nurse practitioners, and nurses on formulary medications and current studies. Conducted prior authorization and patients’ cases for review in various Kaiser Permanente Medical Centers in Southern California. Responsible for continuing education accreditation as CE Administrator for pharmacists and arranged Continuing Education for the Medical Group. Presented formal educational talks to pharmacists, physicians, and nurse practitioners. Clinically intervened and managed patient care based on protocol. Using Tableau, Excel, SharePoint, extracted the medical center’s prescribing data and evaluated performance. Developed dashboards to summarize data and reported the analysis to the Area Medical Director, regional senior leaders, and the Chief Operating Officer. Remotely, managed pharmacists’ and technicians’ work. Presented quality assurance, financial data and new programs at Pharmacy and Therapeutics.

Ambulatory Care Pharmacist and Pharmacist in Charge in Oncology and

Anticoagulation Clinics July 2004 to November 2007

Managed and monitored the adverse events of chemotherapy medications. Designed medication treatment for patients and entered it in the electronic medical record. Documented treatment and care in the medical records. Examined and evaluated compounded products for accuracy and dispensed medications. Ordered and maintained clinical trial medication records and reported patient outcomes to the clinical trial coordinator. Licensed a sterile compounding pharmacy by developing regulatory components required by the California Board of Pharmacy. Served as the Pharmacist-In-Charge. Trained and oversaw Anticoagulation Pharmacists and Technicians. Managed over 2000 patients’ chronic conditions, ordered labs, reviewed the lab values, adjusted, and ordered medications per protocol. Trained multiple pharmacists and oversaw their quality work outcomes. Redesigned the workflow using Plan, Do, Study, Act (PDSA) and doubled the team’s performance.

HONORS/AWARDS

1993 Dean’s List

1997 Dean’s List

2002 Dean’s List

2003 Dean’s List

2011 KP Everyday Hero-recognized by patients

2013 KP Everyday Hero-recognized by staff

2014 KP Everyday Hero-Successful ePIMs rollout; recognized by the

organization

LICENSURE

2003- Licentiate in Pharmacy- State of California

(License No. 55061)

PROFESSIONAL/HONORARY SOCIETIES

1999-2022 American Society of Health Care Professionals (ASHP)

2002- California Society of Health-System Pharmacists (CSHP)

1999-2003 Student National Pharmacist Association (SNAphA)

2003- ASHP

2017-2019 ACCP

PROFESSIONAL IMPROVEMENT and CERTIFICATES

2011 CAMP Protégé Phase 11

2013 CAMP Mentor Phase 13

2014 CAMP Protégé Phase 14

2014 Middle Management

2014 Smoking Cessation

2014 Immunization Certification

2015-2016 Pharmacy Leadership Institute UCSF

2016 CAMP Mentor Phase 16

2017 Expansion of Pharmacy Technician Role

2017 ASHP Residency Director

2017-2020 Precepted Western States Residency Projects

2019-2020 Institute of Healthcare Improvement

COMMITTEE MEMBERSHIPS

2001-2003 SNAphA Treasurer

2004-2009 San Fernando Valley Society of Health Pharmacists, CE Program

Coordinator & Treasurer

2009- ACCP

2008- 2015 Continuing Education Coordinator for Valleys Service Area

2010- 2015 HUB Coordinator

2008- Antelope Valley KP Quality Inspection Committee Member

2008- Panorama City KP MAC Committee Member

2008- Panorama City Pharmacy & Therapeutics

2014- Regional Asthma Committee

2014- Regional Complete Care

2014- Antelope Valley A-Team

2014- Antelope Valley Complete Care

2015- Regional SureNet Program

2016- Regional Complete Care Liaison

2016- Pharmacy Residency Director

2019- Regional Oncology Medication Review

PUBLICATIOS IN PREFERRED PROFESSIONAL/HONORARY SOCIETIES

Phipps, S. Memantine in Moderate-to-Severe Alzheimer’s disease. The Scruplэs 2004; 25: 1-3.

Phipps S, Nguyen J. Lipitor Utilization at the Valley’s Service Area. The News Letter 2003; 9: 1-4.

INVITED LECTURES

“Establish Cholesterol Clinic in Out Patient Pharmacy”; ASHP Midyear. 2000.

“Heparin vs. LMWH”; continuing education for Nurses, Pharmacists, and Physicians at Grand View Hospital, OH. 2002.

“Safety and Efficacy of Abilify”; continuing education for Nurses, Nurse Practitioners, Physicians at KP-LACA. 2002.

“Role of Homocystine in Alzheimer’s Disease”; In-Service to Geriatric Department at KP- Woodland Hills. 2002.

“Efficacy and Indication of Amiodarone in Life Threatening Cardiac Events”; continuing education for Thoracic Surgery Nurses at WLA-VA. 2002.

“Amphotericin B vs. Lipid Formulations”; In-service Pediatric Nurses, Pharmacists, and Physicians at KP-Sunset. 2002.

“Septic Shock and Its Treatment”; In-service Pediatric Nurses at KP-Sunset. 2002.

“HIV Drug Resistance”; in-service HIV Nurses, Pharmacists, and Physicians at KP-WH 2002.

“Cardiovascular Medications”; Continuing Education for Surgery Department Nurses: Kaiser Permanente. 2003.

“Investigational Chemotherapy Medications”; In-Service to Oncology Department, Oncology Nurses and Physicians at KP-Panorama City. 2003.

“Effect of Homatotrope in Children with Normal Growth Hormone”; Drug Information Services at KP Downey. 2003.

“Lipitor Utilization at Valley’s Service Area”; P&T committee KP-Panorama City. 2003.

“Memantine in Moderate-to Severe Alzheimer’s Disease”; Ambulatory care Pharmacist KP-Panorama City. 2003.

“Effect of Priming with G-CSF on the Outcome of Chemotherapy for AML”; Ambulatory Care Pharmacist KP-Woodland Hills. 2003.

“Utilization of Cox-2 inhibitor in Total Knee Replacement”; Ambulatory Care Pharmacist, Nurses, Nurse Practitioners KP-Woodland Hills. 2003.

“Impact of B-12 Supplement on Treatment of GERD”; Ambulatory Care Pharmacist KP-Panorama City. 2003.

“Conversion of Prilosec to Omeprazole OTC”; P&T Committee KP-Panorama City. 2003.

“New Drugs 2003-2004”; KP Santa Clarita Physicians. 2004.

“Process of Successful Implementation of Patient Outreach in Recurrent Fractures”; Western State Conference. 2004.

“Updates on Anticoagulation Services and Treatment Guidelines”, KP Panorama City Physicians, 2005.

“Anticoaulation update”, KP Panorama City Physicians, 2005.

“Oncology Update”, KP Symposium, 2007.

“New Drugs 2009-2010”, KP Antelope Valley, 2010.

“Update on Hypertension Treatment”, KP Antelope Valley, 2010.

“DUAT Best Practices”, KP Antelope Valley, 2010.

“DUAT Update”, KP Antelope Valley, 2011.

“Continuing Education for RNPs: Hypertension”, KP Antelope Valley, 2012.

“Continuing Education for RNPs: New Medication Updates”, KP Antelope Valley, 2013.

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