Service Representative Customer

Sneha Chawla

Contact number : +1-437-***-****

Email: **************@*****.***

Skills & Qualities

●Strong analytical skills.

●Strong ability to focus and complete work.

●Comfortable using Intra Link, WEBIR, Content Managers and all of Microsoft’s Office Suite.

●Efficient when working in a fast-paced environment

●Can work independently and contribute to a team

●Working towards obtaining IFIC/Mutual Funds Certification

●Proficient in English, Hindi, and Punjabi

PROFESSIONAL EXPERIENCE

FedEx- Customer Service Representative

2020- present

●Acknowledging and resolving customer complaints.

●Handle escalated calls from Customer Representatives, account executives and other internal department

●Prepare letters, such as apology letters, explanation letters

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●Processing orders, forms, applications, and requests.

●Keeping records of customer interactions, transactions, comments and complaints.

●Provide troubleshooting and technical assistance to customers.

●Assess the customer's needs and translation into solutions.

●Coordinate with customers to resolve any billing inquiries.

BMO Bank of Montreal - Credit Card Associate

2019-2020

●Provide exceptional sales and service to customers or prospects by handling incoming credit card applications in an informed, professional and efficient manner.

●Proactively address and resolve any customer issue or concern presented in an outbound call investigating in BMO systems to understand the underlying root cause and escalate as required to resolve the customer concern.

●Perform any required documentation after the call is completed to ensure an accurate processing of any client request.

●Managing banking operations and advising customers on banking products and services.

●Executing day-to-day banking activities to fulfill the organizational goals and assist in change plans for customers.

Nubz Café, Chandigarh- Accountant and Manager

2018-2019

●Certify correctness of vouchers, bills, statement of accounts, trial balance, budget estimates and other financial statements and records.

●Preparation of certification of the availability of funds and/or allotment of expenses vouchers and requisition for supplies, materials etc.

●Provide coaching and counseling for staff as needed which developed an efficient and respectful team

●Resolve product or service problems via clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.

●Manage banking transactions related to the project, including preparing bank transfer requests, submitting them to the bank, monitoring transfers and preparing monthly bank reconciliation statements and reporting.

●Assist executive leadership to expedite service operations, maintain excellent customer and public relations, and drive strong profit management.

Onkar Motors- Kurukshetra - Bookkeeper

2012-2017

●Assist in company's management through business strategic planning and advising managers on all aspects of financial policies and control.

●Analysis of financial data; monthly, quarterly and annual financial reports to measure business performance and profitability.

●Prepare journal entries for revenue, expense, salaries, prepayments, accruals, bank reconciliation, supplier payments, petty cash and adjusting entries needed for monthly closing of books.

●Performs bank transfers for supplier payment and payroll account

●Prepare monthly cash flow statements to determine sufficiency of working capital and to facilitate loans from cash pool if the need arises.

EDUCATION

Kurukshetra University

●Master of Business Administration in Finance (Major) & Marketing (Minor)

2008-2010

●Bachelor of Commerce

2005-2008

●Bachelor of Education

2012-2013

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