Customer Service Representative

PAM CHRISTIANSON

***** *** ***** ** *****, SD ***67 • Home: 605-***-**** • cell: 605-***-**** • *******@*******.*** Professional Summary

Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.

Skills

Exceptional communication skills • Skilled in call center operations Quick learner

• Adheres to customer service procedures

Work History

Team manager 04/2015 to present

Billion Automotive

• Monthly schedules for 35 reps, worked on stats, overseeing the daily operations of one section within a company. Responsible for the day-to-day activities and guidance of the team members, set targets, implement guidelines, and assist with any issues the employees may have. Customer Service Rep 2, 12/2008 to 12/2014

CCC Information Services — Sioux Falls, SD

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Managed high call volume with tact and professionalism. Met or exceeded service and quality standards every review period. Receive initial calls and obtain all pertinent vehicle information from potential Total Loss claims Ensure that all vehicle information is entered into the system completely and accurately e Communicate the vehicle value from the database to the caller Forward calls on vehicles that require calculation of the replacement value to respective department Process other incoming work such as faxed requests and dealer inventory updates while maintaining productivity and quality standards

Top Tier Customer Service Representative, 08/2001 to 12/2008 Citi Bank - Sioux Falls, SD o Provided an elevated customer experience to generate a loyal clientéle.

e Addressed and resolved customer product complaints empathetically and professionally.

• Addressed and resolved customer product complaints empathetically and professionally.

Assist VIP clients with inquiries on their accounts e Process payments

Process credit line increases 0

Process disputes e Update

account information

Quality Assurance Auditor, 10/1988 to 01/2001

Hutchinson Technology — Sioux Falls, SD

Made sure that products were produced on time and are of good quality.

• Monitored product standards and quality-control programs. Audit product to meet customer specification. o Operate measurement equipment Interact with tool technicians, process specialists and unit coordinators Education

High School Diploma: 1980

Geddes Public School - Geddes, SD

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