Dispute resolution Assistant Manager
Resume:
Scot Dufour
Objective To excel in my chosen field, focusing on expanding and strengthening my level of skills and knowledge. I strive to maintain a high quality work ethic that is acceptable to myself as well as my employer. Experience Servicelink National Flood June 2014-June 2022 Arlington, TX Assistant Manager, Compliance Region
Oversee 8-10 recheckers.
Training of all new recheckers.
Computer usage with proprietary and non-proprietary programs.
Solving disputes over flood hazard status for customers.
Maintaining and exceeding required productivity for orders.
Completing Quality Control projects.
Confirming and approving orders for all recheckers.
Leading and working with recheckers to improve their capabilities.
Completing determinations based on customer requirements.
Answering questions for and assisting recheckers while keeping my own productivity above required levels.
Officemax Sep 2008–July 2014 Arlington, TX
Sales/Technology Specialist
Computer and register usage.
Customer service and interaction.
Keyholder status as of 2009
Till balancing, money drops and pickups
Assistance in organization of events within the store Setting up new technology in store
Supervisory position of over 10 employees
Direct interaction with store & technology vendors Strive to increase revenue each quarter
Editing & proofreading in print department for customers Education USM 2001-2002 South Portland, ME
SMTC 1998-2001 South Portland, ME
Computer Science
Top of class in AutoCAD 2D
Dean’s List each semester.
References References available upon request.
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