******

C O N T A C T

760-***-****

adrt80@r.postjobfree.com

Indio, CA

E D U C A T I O N

HIGH SCHOOL GRADUATE

Escondido High School

1998–2002

STRAYER UNIVERSITY/AA

Business Administration

2005–2014

S K I L L S

• Stock in Vehicle’s

• Complete Dealer Trades

• Pay Service Contracts

• Enter in Service Contracts

• Post Internals

• Enter Commission Voucher’s

• Parts/Service Consolidation

• Post Deposit

• Data Entry/10 Key

Calculator

• Customer Resolution Expert

• Collections

• Filling/Clerical

• Technical Support

• Customer Service/Call

Center.

• Excel/Microsoft

Word/Power Point/etc.

Desired Salary: $20.00

P R O F I L E

I am fluent in English and Spanish. I have oral and written communication skills along with excellent customer service skills. I have the ability to work well under pressure and take pride on the fact that I am very hard working and responsible in my positions. I have acquired years of hands on experience in Stocking in vehicles into inventory as well as processing Dealer Trades. In all my positions I have gained a vast exposure to providing an excellent customer experience. I have the skills to be able to cover for my peers when then are absent by either doing the Deposit for the dealership or processing Parts and Service paperwork. P R O F E S S I O N A L E X P E R I E N C E

Inventory/Dealer Trade’s Clerk

I-10 Toyota Indio, CA 01/17/2017- Current

The Responsibilities entail that I verify that all the vehicles New or trades are stocked into our Inventory.

• Ensure all the vehicles New & Trades are stocked in correctly.

• Ensure that we pay or are paid correctly for the vehicles that are trades to and from the dealership.

• Enter in VSA/PPM/GAP/T&W service contracts.

• Post Internals into accounting.

• Cover for peers by consolidating Parts & service and posting the Deposit for when needed.

BDC Representative

Lexus Escondido Escondido, CA 05/06/2015-06/28/2016 Responsibilities entailed receiving inbound calls to set up service appointments and made outbound calls to solicit appointments.

• Scheduled customers to bring their vehicles in to service.

• Called service writers when scheduling conflicts or escalated situations arose.

• Diffused and resolved issues when necessary.

Tier II Technical Support

Verizon Wireless Irvine, CA 06/06/2006-05/05/2014 Provided technical support for smartphones in an inbound call center for both voice and data.

• Troubleshooted any type of operating systems like Android, Apple, Windows, Blackberry’s and Hot Spots.

• Assisted customers with connecting Hot Spots with their P’s and Tablets.

• Took overflow Customer Service calls.

REFERENCES

Lisa Mitchell Escondido Manager M 951-***-****

Ed Ford Lake Elsinore Friend M 951-***-****

Elida Pena Indio Co-Worker M 760-***-****

Ophelia C. Sanchez

INVENTORY/DEALER TRADE’S CLERK

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