Amanda Harris

Tallahassee, FL *****

adrt2l@r.postjobfree.com

+1-850-***-****

Authorized to work in the US for any employer

Work Experience

CSR - Customer Service Representative

Concentrix

December 2021 to Present

Provide details on client account set appointments problem solving and providing excellent customer service

Call Center Representative

Employment solutions

April 2021 to October 2021

Providing empathy update customer applications provide helpful resources actively listening and providing excellent customer service

Customer Service Representative

Lowe's

August 2018 to May 2020

Worked at service desk processing online and pick up orders processing returns and purchases and credit card payments and credit card applications and providing excellent customer service Shift Leader

Walgreens

October 2015 to February 2018

Oversee cashiers on duty safe and bank counts code calling inventory counts stocking and receiving cash handling and providing excellent customer service

Customer Service Manager (CSM)

Walmart

July 2014 to January 2018

Work the front end supervising cashiers til count providing til loans breaks and providing excellent customer service

Education

High school diploma

Columbus High School

August 1995 to May 1999

Skills

• Cold Calling

• Account Management

• Computer Operation

• Customer Service

• Live Chat

• Sales

• Help Desk

• Technical Support

• Negotiation

• Upselling

• Salesforce

• Network Support

• Troubleshooting

• Computer Networking

• Desktop Support

• Active Directory

• Operating Systems

• LAN

Assessments

Call Center Customer Service — Proficient

May 2020

Applying customer service skills in a call center setting. Full results: Proficient

Work Style: Conscientiousness — Expert

May 2020

Tendency to be well-organized, rule-abiding, and hard-working Full results: Expert

Retail Customer Service — Familiar

June 2020

Measures a candidate's ability to comprehend and respond appropriately to retail customer needs. Full results: Familiar

Customer Service Fit — Proficient

May 2020

Assesses personality traits that result in high-quality customer service. Full results: Proficient

Customer service — Proficient

December 2021

Identifying and resolving common customer issues

Full results: Proficient

Call center customer service — Proficient

January 2021

Applying customer service skills in a call center setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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