Data Entry Customer Service

REGINA PITTS

Phone: 313-***-**** * E-mail: ************@***.***

ADMINISTRATIVE PROFESSIONAL

QUALIFICATIONS:

Upbeat, courteous, and helpful

‘Adept at anticipating and responding to customer's needs.

Highly skilled in data entry, account management, and record Keeping.

Excellent follow-up, listening, and interpersonal communication skils.

‘Able to take and follow instructions

KEY SKILLS:

* Customer Service ‘© Problem Solving ‘Attention to Detail

* Listening © Team Building Dependable

* Troubleshooting © Time Management Fast Learner

RELATED EXPERIENCE:

Assisting claimants with web accounts

Troubleshooting Customer Web Account issues

Patiently assisting customer through problems experienced with account

Working with a diverse range of customers and associates

Helping colleagues in chat environment and instant messenger

Filling orders as requested from various surrounding assembly facilities

Printing orders from a computer as requested

Receiving incoming calls from customers placing orders for various medical supplies

Returning calls to various customers

‘Answering customer concems on various medical products

Handling sensitive appeals from various complaints on all levels; up to the presidential level

‘Working with te litigation department to resolve issues based on member coverage and state quidetines

Handling incoming calls from various uslomers andussolungesues DONE

Creating case records to document inital contact and all pertinent information

Utilizing claim entry and case management systems

Configuring software to connect to internet application servers

Identifying and correcting or advising on operational issues in client computer systems

EMPLOYMENT HISTORY:

Phoenix Agency, Dearborn MI Driver 2020

Provalus Optoni Agency, Detroit, Ml Data Entry Analyst 2020

Ford Motor Company, Ypsilanti, MI Parts Facilitator 2011-2014

Bensons Home Health Medical, Centerline, MI_ Customer Service Intake Rep. 2008-2011

Blue Cross Blue Shield of MI, Detroit, Ml Appeals Analyst 1995-2008

Blue Cross Blue Shield of MI, Detroit, MI Customer Service Representative 1973-1995

EDUCATION AND TRAINING:

Baker College, Allen Park, MI Pursued Associate in Business Administration

Davenport University, Dearborn, Ml Pursued Associate in Business Administration

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