Robert Shiple

Sacramento, CA *****

adrt1y@r.postjobfree.com

+1-916-***-****

Desktop Support Technician with extensive customer service experience, and an array of technical skills.

Willing to relocate to: Oakland, CA - Los Angeles, CA - San Francisco, CA Authorized to work in the US for any employer

Work Experience

Desktop Support Technician

Robert Half - Sacramento, CA

April 2018 to Present

I work on a contract basis in the Sacramento area as a Desktop Support Technician. I work closely with clients to diagnose, and fix computer issues both by phone, and in person. I work on a variety of systems including windows, mac, mobile, networks, printers etc. I also help with equipment setup in both individual, and enterprise settings.

Freelance Graphic Artist

Freelance - Sacramento, CA

June 2017 to June 2019

I specialize in graphic design, illustration, animation, and photography. I’ve been providing graphic design support for numerous agencies and clients over the last 8 years. My duties usually include:

Conceptualizing, and creating marketing materials, logos, apparel, websites, and more. I've worked in a production artist role to prepare files for social media, print, and apparel. Creating mood boards, and pitch decks for upcoming graphic design projects. Creating motion graphics using After Effects, and Animate CC. Customer Care Representative (Part-Time)

Oregon Humane Society - Portland, OR

August 2016 to June 2017

I helped prospective clients find animals to adopt. I provided important info on animal behavior and any pertinent medical information. Animal Care Technician Team Lead

Oregon Humane Society - Portland, OR

September 2014 to August 2016

My job was to help supervise the overall care of the animals in our shelter. I made sure that all animals in our care were being fed, walked, medicated, and given enrichment while at OHS. Desktop Support Technician

Amazon - Portland, OR

March 2012 to September 2014

I provided tech support to Amazon customers. I mostly helped people with their Windows cps or Amazon Fire Tablets. I did a lot of software troubleshooting over the phone and some Hardware support as well. I'm very well versed in both software, and hardware setup ad support. I have extensive experience troubleshooting PCs, macs, iphones, android devices, printers, modems and more. Education

Associate in Science (AS) in Design & Digital Media Sacramento City College - Sacramento, CA

June 2019 to December 2021

Certificate in Web Devlopment

PDX Code Guild - Portland, OR

June 2017 to September 2017

High school diploma

Del Campo High School

2004 to 2008

Skills

• Desktop Support (3 years)

• Technical Support (3 years)

• Customer Service (10+ years)

• Graphic Design (7 years)

• Google Docs (5 years)

• Adobe

• Motion

• Photoshop (7 years)

• illustration (5 years)

• photoshop (10+ years)

• illustrator (10+ years)

• Social Media Management (5 years)

• web design (2 years)

• Printing (4 years)

• Animation (1 year)

• Wordpress (1 year)

• Indesign

• Adobe After Effects (Less than 1 year)

• Logo Design (3 years)

• Adobe Creative Suite (6 years)

• Photography (3 years)

• Motion Graphics (2 years)

• Adobe Premiere (2 years)

• Layout Design

• HTML5

• Computer Graphics

• Video Production

• Adobe Lightroom

• Video Editing

• Maya (1 year)

• 3D animation (1 year)

• Filming

• Typography

• User Interface (UI)

• Microsoft Access

Assessments

Graphic design — Proficient

January 2022

Using graphic design techniques and producing visual media to communicate concepts Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate