Richard E Rossheim

410-***-****, Rm***

adrt0t@r.postjobfree.com

CUSTOMER SERVICE ASSOCIATE

Expertise in providing outstanding customer service and sales. Effective communication skills in person, electronically, by phone and in writing. Diligent, enjoy helping others. Prompt, reliable, with a record of punctual attendance. Work well individually as well as part of a team. Positive work attitude. Experienced with daily store operations and effective merchandising techniques.

Computer skills: MS Word, Excel, Data Processing Applications, Internet, various search engines, Powerpoint, etc.

EXPERIENCE

Self Employed

Designed technical writing to suit the specific needs of various different customers.

(The total process involved literature research, technical writing and editing – but, each customer had considerably different needs therefore what I did for them was different in each case).

1990-2022

Sales Associate, The Home Depot, Cockeysville, MD

Sold plumbing and gardening supplies to customers after first questioning them to determine their needs. I used the method of letting the customer steer the sale process – and this usually resulted in them buying a product.

In addition, I helped throughout the store in stocking items and cleaning the store.

2009

Temporary Work Assignments (2003-2009)

-Areas of employment included: Customer Service, Sales, Substitute Teaching, Research

-Employers included: Prince George’s County Public Schools, Food Temps, Inc., Kelly Services, Clean Water Action, Priority One Staffing MD

Research

Research Assistant, Howard University Medical School, Washington, D.C. 2002

Researcher, Magellan Behavioral Health, Columbia, MD, 2001

2001-2002

Quality Control

Human Genome Sciences, Rockville, MD 2000

Baltimore City Health Department, Baltimore, MD, 1998-1999

Biologist

Bioserve Biotechnologies, Ltd., Beltsville, MD 1993-1995

National Institute of Aging, Baltimore, MD, 1992

National Institutes of Health, National Cancer Institute, Bethesda, MD 1990-1991

EDUCATION

Health Information Management, Coppin State University, Baltimore, MD, 2010-2011

B.S., Biology, James Madison University, Harrisonburg, VA, 1990

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