RAYMOND D WAGNER

**** * *** **, ******, Arizona *5711, 520-***-****

adrt0i@r.postjobfree.com

SKILLS

Strong written, verbal, interpersonal communication abilities. Effective problem-solving and troubleshooting resolution skills. Proficient in the operation and use of MS Windows applications, internet browsing, office equipment systems.

EXPERIENCE

PSE-Mail Processing Clerk, U.S. Postal Service, Tucson, AZ, 10/2021-3/2022

Sorted and distributed mail including scanning, bundling, sacking, traying for dispatch and delivery.

PSE 2-Eligibility Interviewer, Arizona Department of Economic Security, Tucson, AZ, 6/2020-4/2021

Determined Medical(AHCCCS) insurance and Nutrition(SNAP) temporary assistance eligibility for Arizona residents. Processed/completed current and overdue medical applications utilizing SWQ FastTracker system.

Tier 2-Customer Service Representative, Learning A-Z, Tucson, AZ, 7/2019-10/2019 (Seasonal)

Assisted Educators, Administrators, Tutors, Homeschoolers, Parents/Students, General Public, with program navigation and troubleshooting issues via phone, online chat, and email. Assisted customers with basic technical support issues including password changes/resets, clearing browsing data: browsing/download history, cached files/images, cookies/site data.

Credit Advisor, Dun & Bradstreet, Tucson, AZ, 7/2017-3/2019

Assisted customers in proactively enhancing their business credit files by submitting positive payment histories, monitored scores and ratings, updated inaccurate company profile information. Provided general customer support services, including timely and accurate resolutions to phone inquiries, products and services support, technical issues support.

Customer Specialist 3, Citigroup, Inc, Tucson, AZ, 2/2016-5/2017

Processed credit card activations, payments, balance transfers, credit limit increases/decreases, transaction disputes, APR interest rate adjustments, account/customer profile updating.

PSE 3-Eligibility Interviewer, Arizona Department of Economic Security, Tucson, AZ, 10/2005-9/2014

Conducted intake interviews (in-person/via-phone) to determine eligibility for state benefits for temporary/gap assistance including Cash(TANF), Nutrition(SNAP), Medical(AHCCCS) insurance. Utilized effective personal interview skills to best serve diverse population. Navigated multiple programs and automated systems simultaneously utilizing dual-monitor screens to enter and retrieve customer data, program data, community resources.

EDUCATION Pima Community College, University of Arizona, Rincon High School, Tucson AZ

MILITARY U.S. Naval Reserves Veteran