Driver, Delivery, Customer Service

RICKIE D. WILLIAMS

PHONE: 510-***-**** ● EMAIL: ******************@*****.***

SUMMARY OF SKILLS:

Managerial & supervisory experience. Extensive security operations experience. Sales & retail experience. Skilled to deal with entire staff & public in a pleasant manner. Flexible, hard working, dependable, team player, detail-oriented, self motivated, energetic, responsible, able to handle multiple tasks, well organized, and work well under pressure. Uber Eats, Riverside, CA 07/2021 – Present

Delivery Driver

Completing on-time deliveries by choosing the best and most efficient routes. Strong attention to detail on vehicle maintenance and cleaning. Quickly and accurately respond on short notice. Work extended hours at a high level of efficiency. Actively communicate with customers and merchants. Multi-tasked in pressured and potentially environments. Efficiently solved administrative issues between customers, merchants and company. Ace Parking, New Orleans, LA 03/2021 – 08/2021

Luxury Hotel Valet Parking Supervisor

Assisted customers at multiple luxury hotel locations with parking cars and directing guests to appropriate venues. Ensured the safety and security of all vehicles and keys at all times. Investigated and resolved any parking revenue discrepancies. Hired, trained and supervised working staff. Maintained good relations with all parties. Managed ticket inventory, cash-flow, reports, as well as audits to prevent loss through theft and/or error. Immediate and respectful response to any questions problems and/or concerns of guests.

IHSS, Lodi, CA 01/2018 – 01/2019

In-Home Care Provider

Provided care for disabled individual, i.e., prepared healthy meals, performed light housework and shopping for groceries. Assisted with feeding and grooming as needed. Made sure all prescribed medications were refilled and taken at the correct times. Provided companionship, conversation and accompanied patient to all medical appointments. Office Exceptions, Oakland, CA 04/2007 – 08/2017

Administrative Security Officer

Monitored security and CCTV cameras to detect any form of suspicious activity. Provided controlled access to building employees and visitors; verified employee ID badges and government issued identifications. Issued temporary visitor’s passes. Patrolled parking and business areas in the patrol vehicle and on foot. Liaison with the Alarm Company, police or fire services in case of any emergencies, system malfunctions or incidences. Lead investigations and prepared reports on incidents, as well as maintained written logs. Trained and supervised other security officers. California Coffee, Oakland, CA 09/2004 – 02/2007

Sales Manager

Followed guidelines, policies and procedures for shop operations. Trained and coached staff in all areas of sales and outstanding customer service. Prepared timesheets and performance reviews of staff. Managed inventory and handled all cash receipt for the shift. Resolved all customer issues regarding products and/or service. Safeway, West Los Angeles, CA 01/2000 – 09/2004

Barista/Cashier

As Barista for Starbucks, prepared customer orders for various coffee blends, as well as served and prepared foods, i.e., muffins or biscotti. Weighed, grinded and packaged coffee beans for customers. Created signage to advertise store products or events. Received and process customer payments. Trained other team members in proper Starbucks procedures and etiquette. Savon Drugs, Hollywood, CA 06/1998 – 01/2000

Photo Processer, Cashier, Shipping & Receiving

Prepared customer’s orders, sorted film for developing according to criteria, such as film type, completion date, reading work orders and examining negatives and film to determine processing requirements. Received payments by cash, check or credit cards. Processed and issued refunds and/or credits as needed. Counted and maintained material inventory and supplies. Organized stockroom and shipping supply areas.

References Available Upon Request

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