Lukwata Julius

Technician

Safety-oriented Electronic Technician versed in handling multiple tasks in fast-paced environment. Talented at inspecting equipment for proper performance and training end-users on electronic controllers. Conscientious and coordinated with excellent time management abilities.

Work History

2020-11 up to date

Electronic Technician/Device Technician

Airtel Uganda under Phone Doctors Uganda

Provide service call solutions to customers experiencing service interruptions with their devices or internet connectivity.

Repair different smartphones, Laptops, and other electronics.

Train Customers in device operations.

Configure customers routers for stable internet connections and efficiency.

Demonstrate strong customer service problem-solving skills with 98 percent satisfaction rate from customer surveys.

Receive customers with faulty devices.

Provide technical support and advice to customers with different electronic devices.

Discussed problem history with customers and design potential solutions after going through company procedure for troubleshooting.

2015-01 - 2019-11

Direct Electronic Technician/Technicians Supervisor

Uganda Telecom

Carried out day-day-day duties accurately and efficiently

Increased sales by 10%

Participated in team-building activities to enhance working relationships

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity

Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately

Successfully maintain clean, valid driver's license and access to reliable transportation

Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment

Eliminated downtime and maximized revenue by providing top project quality control

Used critical thinking to break down problems, evaluate solutions and make decisions

Worked with different customers to understand needs and provide excellent service

Maintained energy and enthusiasm in fast-paced environment

Worked closely with supervisors to maintain optimum levels of communication to effectively and efficiently complete projects

Developed team communications and information for meetings

Resolved problems, improved operations and provided exceptional service

Adhered to social distancing protocols and wore mask or face shield

Delivered exceptional level of service to each customer by listening to concerns and answering questions

Led projects and analyzed data to identify opportunities for improvement

Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately

Education

2017-01 - 2019-11

Diploma: Information Technology

International School of Business, Science And Technology University (ISBAT)

2019-08 - 2022

German Language (A1-A2)

East African Polytechnic College - Kampala, Uganda

2019-07 - 2019-08

Certificate In Home Based Care-Nursing: Home Based Care Nursing

St Johns Association of Uganda - Kampala, Uganda

2014-04 - 2014-05

ICT skills training curriculum Certificate of completion: Information And Communication Technology

UCC - Kampala, Uganda

2010-01 - 2011-01

Uganda Advanced Certificate of Education

Jinja Senior Secondary School - Kampala, Uganda

2006-01 - 2009-01

Uganda Certificate of Education

St Peters High School - Kampala, Uganda

1999-01 - 2005-01

Primary Leaving Education Certificate

Bukaya Primary School - Kampala, Uganda

Hobbies

· Making new friends, i really love meeting new people

· Charity work

· Traveling and seeing new places

· Learning new ideas, and research

· Listening to Music

· Watching Movies

Contact

Address

Kampala, Uganda, 00256

Phone

256-***-******

E-mail

adrt09@r.postjobfree.com

Skills

Microsoft Office(Word, Excel, PowerPoint, Publisher)

Excellent

Communication Skills

Very Good

Adobe Photoshop, Premiere Pro

Very Good

Digital Marketing

Very Good

Electronic and stationary surveillance

Very Good

Photography & Videography

Very Good

Customer Care Service Skills

Very Good

Smartphone Repair (All Brands)

Excellent

Elderly Care Nursing

Good

Electronic technology

Very Good

Electronics & smartphone troubleshooting

Very Good

Contact this candidate