Electronic Technician Customer Service
Resume:
Lukwata Julius
Technician
Safety-oriented Electronic Technician versed in handling multiple tasks in fast-paced environment. Talented at inspecting equipment for proper performance and training end-users on electronic controllers. Conscientious and coordinated with excellent time management abilities.
Work History
2020-11 up to date
Electronic Technician/Device Technician
Airtel Uganda under Phone Doctors Uganda
Provide service call solutions to customers experiencing service interruptions with their devices or internet connectivity.
Repair different smartphones, Laptops, and other electronics.
Train Customers in device operations.
Configure customers routers for stable internet connections and efficiency.
Demonstrate strong customer service problem-solving skills with 98 percent satisfaction rate from customer surveys.
Receive customers with faulty devices.
Provide technical support and advice to customers with different electronic devices.
Discussed problem history with customers and design potential solutions after going through company procedure for troubleshooting.
2015-01 - 2019-11
Direct Electronic Technician/Technicians Supervisor
Uganda Telecom
Carried out day-day-day duties accurately and efficiently
Increased sales by 10%
Participated in team-building activities to enhance working relationships
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Successfully maintain clean, valid driver's license and access to reliable transportation
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
Eliminated downtime and maximized revenue by providing top project quality control
Used critical thinking to break down problems, evaluate solutions and make decisions
Worked with different customers to understand needs and provide excellent service
Maintained energy and enthusiasm in fast-paced environment
Worked closely with supervisors to maintain optimum levels of communication to effectively and efficiently complete projects
Developed team communications and information for meetings
Resolved problems, improved operations and provided exceptional service
Adhered to social distancing protocols and wore mask or face shield
Delivered exceptional level of service to each customer by listening to concerns and answering questions
Led projects and analyzed data to identify opportunities for improvement
Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Education
2017-01 - 2019-11
Diploma: Information Technology
International School of Business, Science And Technology University (ISBAT)
2019-08 - 2022
German Language (A1-A2)
East African Polytechnic College - Kampala, Uganda
2019-07 - 2019-08
Certificate In Home Based Care-Nursing: Home Based Care Nursing
St Johns Association of Uganda - Kampala, Uganda
2014-04 - 2014-05
ICT skills training curriculum Certificate of completion: Information And Communication Technology
UCC - Kampala, Uganda
2010-01 - 2011-01
Uganda Advanced Certificate of Education
Jinja Senior Secondary School - Kampala, Uganda
2006-01 - 2009-01
Uganda Certificate of Education
St Peters High School - Kampala, Uganda
1999-01 - 2005-01
Primary Leaving Education Certificate
Bukaya Primary School - Kampala, Uganda
Hobbies
· Making new friends, i really love meeting new people
· Charity work
· Traveling and seeing new places
· Learning new ideas, and research
· Listening to Music
· Watching Movies
Contact
Address
Kampala, Uganda, 00256
Phone
**********@*****.***
Skills
Microsoft Office(Word, Excel, PowerPoint, Publisher)
Excellent
Communication Skills
Very Good
Adobe Photoshop, Premiere Pro
Very Good
Digital Marketing
Very Good
Electronic and stationary surveillance
Very Good
Photography & Videography
Very Good
Customer Care Service Skills
Very Good
Smartphone Repair (All Brands)
Excellent
Elderly Care Nursing
Good
Electronic technology
Very Good
Electronics & smartphone troubleshooting
Very Good
Contact this candidate