Special Assistant Customer Service

AMBER EDWARDS

C O N T A C T

*************@*****.***

253-***-****

Tacoma, WA, 98404

E D U C A T I O N

Everett College

Tampa, Florida

Bachelor’s in Business

A D D I T I O N A L

S K I L L S

Outstanding Customer Service

Building Rapport with Clients

Professional

Results Driven

Team Oriented

Microsoft Office

L I C E N S E S A N D

C E R T I F I C A T I O N S

Administrative Assistant

Certification

Microsoft Office Certification

TAX PREPARER

Jackson Hewitt, Tacoma, WA / Dec 2019 – Current

• Prepare or assist in preparing simple to complex tax returns for individuals or small businesses

• Ensure clients do not pay unnecessary taxes

• Interview clients to get a thorough picture of their financial situation

• Calculate and invoice for form preparation fees

• Resolve customer complaints

• Answered incoming phone calls and performed other clerical duties as needed

WAITRESS

Dennys, Burien, WA / Mar 2012 – Aug 2019

• Enter all order’s quickly as possible maintaining the proper sequence

• Ensure great customer service for all customers

• Greet all customers in a professional and timely manner

• Maintain a clean and orderly workplace

• Perform all delegated tasks as directed by management WAITRESS

Sonny’s Real Pit Bar-B-Q, Tampa, FL / Jun 2007 – Feb 2012

• Properly explain all menu items to customers

• Share information with customers about the status of their order

• Communicate with co-workers and customers to ensure service was fast and efficient

SPECIAL ASSISTANT

Health Care Speciality, Tampa, FL / May 2005 – Dec 2008

• Provide daily living needs, transportation, and care for a young child with cerebral palsy

• Gave client supportive mental and physical assistance

• Ensure client hygiene

• Made sure client was cared for in the most effective manner P R O F E S S I O N A L E X P E R I E N C E

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