Customer Service Secretary

DC

DAWN CASTONGUAY

****************@***.*** 401-***-**** North Smithfield, RI 02896

Seasoned Business Owner and Secretary with exemplary skills in communication. Energetic professional with engaging personality and service-driven background. Trained in operations management and overseeing all areas of operation. Customer Service Management

Originality and Creativity

Human Resources Oversight

Team Leadership

Card My Yard North Smithfield, RI

Owner

03/2021 - Current

Promoted business on social media platforms to maximize brand identity and generate revenue.

Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.

Supervised company social media and marketing efforts to expand brand awareness and attract new customers.

Jimmy's Concrete Specialist, Inc. North

Smithfield, RI

SECRETARY

01/2017 - Current

Created and updated spreadsheets to track and report data. Maintained organized filing system of paper and electronic documents. Assisted with accounts receivable and accounts payable functions. Prepared and updated office equipment list.

Sent and distributed mail and parcels.

Ordered office supplies to purchase items and maintain appropriate levels. Coordinated communications, taking calls, responding to emails and interfacing with clients.

Anticipated leadership needs by preparing or gathering records, reports and correspondence.

Superior Cheer All Stars Woonsocket, RI

Owner

03/2016 - 06/2017

Promoted business on social media platforms to maximize brand identity and generate revenue.

Resolved issues quickly through meticulous research and quick decision- making.

Kept records for production, inventory, income and expenses. Kept up-to-date on regulatory changes affecting business operations. Set pricing structures according to market analytics and emerging trends. Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.

Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.

Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.

Summary

Skills

Experience

Met with service vendors or product suppliers to facilitate delivery. Interviewed, trained and supervised employees.

RI Business Institute Pawtucket, RI

Certificate in Clerical

06/1984

Woonsocket High School Woonsocket, RI

High School Diploma

06/1983

Education and Training

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