Service Representative Customer
Resume:
LAKEISHA STEWART
SKILLS
• Money handling abilities
• Technical Support
• Stock management
• Payment collection
• Patient Scheduling
• Complaint resolution
• Good listening skills
Knowledgeable and dedicated customer service professional with extensive experience in troubleshooting and medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
WORK HISTORY
April 2019 to January 2021
Customer Service Representative ADT Security Services, Irving, TX
April 2017 to April 2019
Stock Manager Northern Tool Equipment, Grand Prairie, TX Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
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Answered constant flow of customer calls with up to 100 calls in queue per minute.
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Provided primary customer support to internal and external customers in fast-paced environment.
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Evaluated account and service histories to identify trends, using data to mitigate future issues.
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Offered advice and assistance to customers, paying attention to special needs or wants.
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Consulted with outside parties to resolve discrepancies and create effective solutions.
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Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
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Scanned and entered new inventory, updated numbers and investigated variances.
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Strengthened inventory processes to balance supply needs with budget and space limitations.
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CONTACT
************@*****.***
December 2015 to April 2017
Customer Service Representative United Healthcare, Irving, TX
March 2013 to December 2015
Stockroom Manager DD's Discount, Grand Prairie, TX November 2008 to March 2013
Area Manager Garden Ridge, Grand Prairie, TX
Maximized coverage by carefully allocating resources, setting schedules and delegating assignments.
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Recorded information, shortages and discrepancies to keep records current and accurate.
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Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
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Answered customer telephone calls promptly to avoid on-hold wait times.
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Adhered to company policies and scripts to consistently achieve call-time and quality standards.
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Resolved customer complaints and addressed emergency requests and needs.
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Researched issues through identification of similar past problems and recommended most appropriate solution.
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Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
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Educated customers on current promotions, upgrades or new offerings available under current plan.
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Handled day-to-day shipping and receiving overseeing more than 200 packages per day.
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Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
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Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
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Scanned and entered new inventory, updated numbers and investigated variances.
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Recorded information, shortages and discrepancies to keep records current and accurate.
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Managed scheduling and task delegation for 10 -member warehouse team.
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• Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
Reduced turnover 75% by enhancing training, motivation and engagement strategies with all employees.
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Managed inventory and reduced shrinkage by 50% through detailed monitoring of daily operations and stock.
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Resolved conflicts promptly to promote positive
environment for customers.
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Increased profits through effective sales training, troubleshooting P&L areas and training new managers on web-based collecting system and key sales tactics.
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Collaborated with technical and administrative teams to develop and implement successful corrective plans.
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EDUCATION
May 2007
High School Diploma
Grand Prairie High School, Grand Prairie, TX
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