Service Representative Customer
Resume:
Shamira Sanders
Customer Service Representative
Rowlett, TX 75089
***************@*****.***
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.Proven ability to establish rapport with clients and exceed sales quotas.Reliable and driven, with strong time management and prioritzation abilities. Work Experience
Customer Service Representative
Accenture - San Antonio, TX
February 2021 to Present
Assist claimant file unemployment insurance claims. Update account information. Customer Service Representative
Willis Towers Watson - Richardson, TX
July 2020 to February 2021
Assist with information pertaining to HRA accounts. Provided policy information, scheduled appointments and provides HRA balances.
Customer Service Representative
MAXIMUS - Irving, TX
February 2020 to July 2020
Assist clients over the world with the 2020 census over the phone, online, or paper questionnaire. Explain the importance and also answered general questions. Customer Service Representative
Transamerica - Farmers Branch, TX
September 2019 to February 2020
Assist customer with policy information and payments for long term care. Customer Service Representative
iQor - Richardson, TX
August 2015 to September 2018
Assist customers with billing and payment arrangements.Walked customers through troubleshooting on devices and tablets. Assist in fulfillment of customer orders placed in person, via email, online and by telephone. Resolved customer issues using strong interpersonal skills and conflict resolution techniques. Customer Service Representative
Nielsen - Dallas, TX
October 2014 to August 2015
Interviewed potential participants to determine eligibility. Entered participant data into databases. Documented results from participant observations. Performed in-service presentations to share knowledge with colleagues.
Education
Diploma in Basic
South Oak Cliff High School - Dallas, TX
August 2002 to May 2006
High school or equivalent
Skills
• Call Center
• Microsoft Word (10+ years)
• Microsoft Power Point (10+ years)
• Microsoft Excell (10+ years)
• Telecommunication skills (10+ years)
• Customer Support
• LAN
• Troubleshooting
• Computer Networking
• Conflict Management
• VPN
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