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Customer Service Project Manager

Location:
Antelope, CA
Posted:
July 19, 2022

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Resume:

Kristi Postma *** Gannon St. Tulare, CA *****

adrsv0@r.postjobfree.com 559-***-****

Career Summary

Confident, focused professional with over 20 years of expertise. Proven track record of success in attaining corporate goals and garnering impressive profit levels. Skilled in the comprehensive management of daily operations. Adept in strategic planning and managing projects across all organizational levels. Targeting prospects where business savvy, integrity and strong work ethic will drive career growth. Seeking a role in the Central CA or Central Coast areas where experience in the commercial construction and financial industries will be able to be leveraged, with a preference on Operations Management and Project Management. Open to a schedule comprised of 50%-70% in travel. Skills & Core Competencies

Project Management Asset Auditing Regulatory Compliance Retail, Financial, and Manufacturing Operations

Training & Development Hiring & Recruitment Mentoring & Coaching Morale Boosting Team Motivation

Sales Customer Service P&L KPIs Financial Reporting Budgeting Forecasting & Analysis Marketing

Purchasing Inventory & Asset Control Strategic Planning Multi-Unit Management Community Relations MS Office WordPerfect Proprietary Software Professional Background

LION Raisins/ Purchasing Manager (December 2019-Present)

• Procurement of all materials for the processing and packing of several varieties of raisins.

• Work with customers in development of private label packaging

• Source new vendors and negotiate pricing.

• Analyze historical data and forecast need in today’s sensitive supply climate

• Work with QC to ensure all proper documentation for approved vendors and materials is kept updated and filed properly and are in compliance with OSHA and SQF requirements

• Work with logistics to schedule deliveries as needed.

• Serve as personal buyer/assistant for owners

• Work directly with AP department to ensure all invoices are billed properly, paid on time, or credits received as required.

• Review and negotiate contracts for office and plant equipment (printers/ copiers/ forklifts)

• Maintain accurate inventory levels

ISG, Project Manager/ Production Coordinator (May 2017 – November 2019)

• Procurement of all materials for the fabrication of Architectural Structural Glass Canopies and Glass Curtain Wall systems, Glass Flooring, and custom glass projects.

• Served as liaison between customer and production departments, coordinated deliveries, provided assistance with problem resolution, scheduled site visits when necessary.

• Managed all aspects of the project from initial contract to site delivery

• Troubleshoot projects and work through changes in field conditions when needed

• Conducted weekly production meetings to ensure deadlines were met

• Sourced Suppliers and Fabricators both foreign and domestic for raw materials, including steel and aluminum channel. Worked directly with fabrications for custom die and proprietary injection molded stainless steel fitting assemblies.

• Work with Shop to schedule production and fabrication to meet deadlines. Kristi Postma 310 Gannon St. Tulare, CA 93274

adrsv0@r.postjobfree.com 559-***-****

• Logistics Documentation and Planning

• Reviewed contracts for new projects, provided submittal documentations and samples.

• Worked with internal and external fabricators to complete and submit LEED compliance documentation

• Customs documentation for import materials

• Inventory Management for both the Architectural Glass and the Electric and Solar divisions of the business.

• Quality Control and Inspection Schedule

• Created a system for Catalog and Storage of Archived Project Binders.

• Generated Spreadsheets to log and track all purchase orders, materials, productions, and shipping costs to ensure budget compliance and increase profitability.

• Provided costing assistance and information to the accounting department to insure accurate billing and invoicing.

• Sourced and purchased materials for the electric and solar installation division both foreign and domestic.

• Generated panel ledgers for both residential and commercial breaker boxes. TMX FINANCE, General Management/DM Designate (April 2016 –May 2017)

• Direct daily operations, e.g. business development, profit generation, increase loan portfolio and customer base, staffing, professional development, P&L and KPI adherence

• Overcome both the biggest challenge and most rewarding aspect of the position by building a strong team with a sound leadership core, focused on the company’s Core Purpose and Mission across the district. PLS FINANCIAL, District Manager/Director of Operations Trainee (July 2012 –April 2016)

• Supervised daily functions within the Central Valley and Southern California areas

• Performed monthly inventory audits, supply management, purchasing, recruitment, coaching, teambuilding, P&L and business plan development in order to bolster store profitability and cost efficiency

• Offered strictly-regulated products, oversaw government lending and ensured mandated anti-money laundering

(AML) compliance

• Specialized in transforming struggling markets into thriving, profitable operations, including the development of team members that often went on to be promoted within the organization

• Created and executed a training program for California, now used throughout company; played a key role in garnering the highest staff retention rate company-wide

• Focused more attentively on Financial Education as part of the Area/ Established Goal Focus Program

• Achieved Top 4 growth and revenue in California, a previously under-performing, using financial education, goal setting and Store Manager workshops

• Established a business-centered, scheduling-friendly inter-district competition for seven consecutive quarters; saw all stores achieve bonus eligibility

• Slashed the debt portfolio from 19% to 5.8% YoY for 2015

• Consistently ranked among Top Performing Districts company-wide, with three stores in the district earned rank among Top 10 overall profit in the Western Division, each exceeding 17% in YoY sales ALLIED CASH ADVANCE, District Manager (May 2011 – July 2012)

• Ran daily operations for 12 branches in California, ranging from Hesperia through the Central Valley and the Central Coast for a retail financial firm

• Specialized in payday, auto title and short-term loans for a diverse array of clientele ACE CASH EXPRESS, INC, Senior District Manager (September 1999 – April 2011)

• Recruited to manage Central California territory for a retail financial services provider with a specialty in check cashing, bill paying, auto loans and short-term loans

• Combined income statements, budgeting, and forecasting and inventory control.

• On-boarded to construct profitability plans to serve a declining territory; directed employee retraining and strengthening efforts by keeping open lines of communication and rectifying outstanding issues Kristi Postma 310 Gannon St. Tulare, CA 93274

adrsv0@r.postjobfree.com 559-***-****

• Standardized policy implementation across the Central Valley by crafting procedures and updating training procedures to allow for a stronger internal structure

• Ensure compliance with SAR, AML, CTR and federal regulations, e.g. OFAC. Patriot Act, CFSA and DOC

• Reviewed P&L, strategic planning, financial reporting and compliance with Suspicious Activity Reporting, AML and Currency Transaction Reporting

• Skillfully identified and developed new locations within the San Joaquin Valley; also founded optimal future locations for territory growth, new construction, recruitment, hiring, team development and grand openings Education & Credentials

Future Goal is to Complete Courses, Teaching Credential (ongoing) Certification, Human Resources (ongoing)

Bachelor of Arts, Business Management, California State University Associate of Arts, Business Manufacturing & Management, FIDM Kristi Postma 310 Gannon St. Tulare, CA 93274

adrsv0@r.postjobfree.com 559-***-****

Analysis/ purchasing/ forecast/ data/ customer service/ inventory management/ logistics/ negotiation/ supply chain/ planning/ production/ compliance

Dear sir or madam:

Are you looking for a project manager with?

• 25 plus years of experience in procurement, inventory & asset management

• 3 years of experience in commercial construction project management

• 2 + years of experience in agriculture food packing and compliance purchasing

• Knowledge of multiple industries including architectural, electric, financial, and import/exports.

• Excellent written and communication skills.

• A passion to learn and increase these skills.

If so, then you need look no further. You will see from my enclosed resume that I meet all of these qualifications and more. I served as project manager/ coordinator/customer liaison between our engineering and fabrication departments and our customer. I reviewed customer purchase orders and contracts, provided submittal documentation, product data information and LEED qualification, material samples and managed production scheduled. I conducted weekly production meetings, sourced materials, conducted monthly inventory audits, supply management & procurement of materials, review P&L and develop business plans to improve profitability and cost efficiency; accuracy and attention to every detail is imperative in all my daily activities.

I am confident my skills and experiences fit very well with the requirements of the position for which I am expressing my interest. I hope this letter and my resume persuade an opportunity for an interview to discuss the needs of your team as well as my strengths and experience and how the company could benefit with my addition.

I would like to thank you very much for your time and consideration of my resume. I look forward to meeting with you.

Sincerely,

Kristi Postma

https://www.linkedin.com/in/kristi-postma-6308b31a/



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