TAVIUS D. COLEMAN

OBJECTIVE: My career goal is to lead your company to the boundaries of excellence and beyond. A team member with proven skills in the field of customer service.

PROFESSIONAL QUALIFICATIONS AND KEY STRENGTHS

Strong leadership and motivational skills.

Proven ability to quickly build rapport, train, and motivate diverse people.

Acknowledged for professionalism.

Positive mental attitude.

Commitment to excellence, and demonstrated ability to communicate and interact effectively.

Big picture focus on company goals and ability to efficiently produce.

TECHNOLOGY(S)

Proficient in Windows based applications including Microsoft office: Word, Powerpoint, Excel, Access,

IBM

ADP

EXPERIENCE

Nike, Memphis, TN

Lead, Operations Specialist: 11/15 - Present

Responsible for base line material handling functions with additional emphasis on increased technical skills, project leadership, intra- and inter-departmental coordination, and data analysis up to and including responsibility for daily results of a work area.

Maintain all Material Handler accountabilities.

Process customer orders and returns.

Lead groups of people.

Maintain product inventory.

Use material handling equipment.

Maintain a safe, clean work environment.

Communicate throughout the distribution center to ensure inventory integrity, customer order fulfillment, and a smooth flow of product.

Thoroughly utilize systems (XpDS, IBM, MOVERS, access, etc) and equipment to ensure inventory integrity, customer order fulfillment, and a smooth flow of product.

Initiate and lead projects and teams to continuously improve the operation and Key Result Areas.

Gather and analyze information, prepare reports, assist Area Managers with staff schedules, and make recommendations using continuous improvement philosophy.

Facilitate the training of others on DC systems, processes, and equipment.

Be a role model and resource to DC Associates.

AJG AUTO SALES LLC, Horn Lake, MS 38637 3/12-Present

Proficiently sell a wide range of used vehicles, all make and models.

Keep an active social media presence to reach new customers.

Attend automobile auctions to look for suitable vehicles.

Maintain friendly and professional customer interaction.

Material Handler, NALC, Memphis, TN 38127, 2/12 – 10/15

Communicate throughout the distribution center to ensure inventory integrity, customer order fulfillment, and a smooth flow of product.

Broad technical and process knowledge of a distribution center including material handling equipment, computer warehouse management system such as XpDS, IBM, Access and Movers, and physical DC processes.

Process customer orders

Back-Up Coordinator in fast pick/ b-grade

perform repetitive motions and lift 50 lbs. continuously with or without reasonable accommodation

Customer Service Representative, Pizza Hut Call Center, Memphis, TN 08/09 - 01/11

Insure customer interactions are documented, accurate and done with in a timely manner.

Insure customer interactions are pleasant and productive.

Courtesy /Cashier, Kroger, Memphis, TN 07/07 - 05/09

Exercised excellent customer service by assisting customers with purchases as well as locating goods.

Organization and maintaining sales floor, displays, as well as stock.

Ensured timely management of perishable items.

EDUCATION

Cordova High School

1800 Berryhill Rd, Memphis TN 38016

· Diploma, G P A 3.06

C.TAVIUS @ GMAIL.COM

9938 Barge Drive Apt#103, CORDOVA, TN 38016 PHONE 901-***-****

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