Mortgage Processor Customer Service

Kimberly J. Turner

**** **** ****** *****

Saint Petersburg, Florida 33709

Mobile: 727-***-****

SUMMARY OF QUALIFICATIONS:

Detail oriented, motivated team player, with strong customer service both with borrowers and fellow teammates. I have the ability to learn quickly and posses the skills it takes to do the job in a timely and efficiently manner.

EDUCATION:

SPJC.

Major: Business

St. Petersburg, Fl

Tampa Tech

Major: Computer

Boca Ciega High

Major: General

EMPLOYMENT:

2020-2022 Vandyk Mortgage:

Mortgage Processor III:

worked remote in home office while performing daily tasks. carried pipeline of 30+ loans of CONV, FHA, VA, USDA. worked on contacting borrowers for documents and working with title companies, insurance agencies. Once documents received they were reviewed and prepared for underwriting before sending to closing.

2003-2020 Wells Fargo Home Mortgage:

Mortgage Specialist III & Closer:

Perform initial credit analysis on files thru the automated credit decision system. Outline documentation requirements per credit policy guidelines prior to final loan. Contact borrowers to obtain documentation needed to ensure salable loan approval. Review documentation and system entry to ensure all information concurs. Order and review title and proof of homeowners insurance for compliance and prepare file for closing. Ensure loan receives final approval and clear system for closing package and funding. Prepare all closing documents needed and send to title company via email or courier. Maintain a pipeline of approximately 60 loans. 2002-2003 Forever 21:

Assistant Manager:

Opening and Closing of store, daily deposits, floor sets, hiring, loss prevention, scheduling.

1999-2002 Bed Bath & Beyond:

Front End Manager:

in charge of cashiers, returns, daily deposits, in charge of the customer service desk, scheduling daily cashiers.

REFFERENCES: Upon Request

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