Front Desk Office

RESUME

KRISHNA SAHEBRAO CHORAMALE

******************@*****.***

H +91-955******* /899-***-****

Aurangabad, Maharashtra

431005

SKILLS

• Front Office, Communication Skill

• Team Work & Time Management

• Trilingual – English, Hindi & Marathi

• Relationship Building With Guest

• Punctuality Toward Work

• Ability To Thoroughly Absorb And Pick Up Quickly New Skills

• Ability To Work In Computerized Environment.

• Listening Skill.

• Sales & Marketing

• Ms-Office

• Multi – Tasking

• Team Player

• Problem –Solving Skills

• Cash Handling

• Decision-Making Abilities

• File Management

• IDS Software Handling.

• Customer Relationship Management.

• Marketing Strategy.

• Social Media use.

EDUCATION

MASTER OF TOURSIM ADMINISTRATION

Dr. Babasaheb Amabedkar Marathwada University Aurangabad, MH – 2015

B.A. political Science Dr. Babasaheb Amabedkar Marathwada University Aurangabad, MH – 2011

H.S.C. Devgiri College Aurangabad Divisional Board 2005 S.S.C. Aurangabad Divisional Board 2003

Marathwada Institute Of Technology Aurangabad 2003 CERTIFICATION

MS-CIT

ACCOMPLISHMENTS

• Attended international workshop on “Tourism

Exchange Between Trinidad and India” organized by

Department of tourism Administration, Dr. Babasaheb Ambedkar Marathwada University, Aurangabad on 14th Aug 2013.

• Attended state level workshop on H1-N-1 (swine flu) organized by ministry of information & broadcasting .

• Attended lecture on Opportunities in medical tourism by DR.Anil Bankar (Dubai)

PROFESSIONAL SUMMARY

Friendly and prompt front desk agent with good hands in using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. . Polite and positive front desk agent with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to change and able to perform well under pressure.

OBJECTIVE

To pursue a challenging career in front office participate in growth and achievement of me and organization to add value through my commitment and hard work.

WORK HISTORY –Indian Internet Solutions (NOV.2021 TO UP TO DATE)

Technomat Spring PVT.LTD (AUGST 2020 TO UP TO

OCT.2021)

Hotel Avon International –Sales & Marketing.(09/09/2019- 30/07/2020.

Keys Hotel the auras – hotel front desk agent Aurangabad, Maharashtra 08/2018 – 08/2019

• Welcomed each new arrival pleasantly and

confirmed reservations and identification

• Greeted guests at front desk and engaged in

pleasant conversations while managing check-in

process

• Used quick response and dynamic service skills to build relationships with patrons, improving

customer retention rate

• Collaborated with team members to handle guest

requirements from check-in through check- out

• Answered multi-line phone system, responded to

inquiries and transferred calls to correct

departments and personnel

• Arranged accommodations and travel plans for

visitors and present updated itineraries

• Explained details regarding property, including

restaurants, pool area spa and fitness center to

acclimate patrons to resort environment

• Greeted daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention

• Sorted mail and other important data upon

assistant manger’s absence, promoting quick

delivery of all messages to recipients

• Kept accounts in balance and ran daily reports to verify totals

• Maintained files and records by implementing

effective filing systems that boosted efficiency and organization

• Maintained transaction security checking payment cards against Identification

• SATNAM DISTRIBUTOR –(2017-2018)

• Sales & marketing

• Business development.

• Customer handling.

• Collection.

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