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Customer Service Associate Manager

Location:
Coimbatore, Tamil Nadu, India
Posted:
July 19, 2022

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Resume:

S.SRINIVASA RAGHAVAN

General Manager

OBJECTIVE To work for a rapid growth organization that has a need for a high profile of Manager in IT Industry carrying a good Track in the area of his skills and abilities.

SUMMARY Having more than 19 years experience in IT Industry in the field of Project Management, Business Consultant and System integrator, helping clients to fully exploit technology for business transformation from customer and 05 year experience in A/v Industry

Professional Achievement: -

Achieved 1 million dollar department in service projects in 1 year

Achieved a target of 10 million USD on project handling and service industry

Joined as a Executive and developed to Sr. Project Lead managing entire team of sales and service

Executed project for CANARA BANK across Tamilnadu

Executed completed project and Consultation at Eye Foundation group

Responsible for project execution and consultancy for IT product for Sakthi Sugar’s Group of Companies

Cisco Certified SMB Account Manager

Achieved project through TAHDCO for entire Govt . of Tamil Nadu

Producing project definitions to include validated functional requirements, scope, roles, responsibilities, budgets, timescales and resources for different verticals

1. Textile

2. Banking

3. Manufacturing

4. Trading

5. Training

PROFESSIONAL Access Business Machines Pvt. Ltd., Coimbatore EXPERIENCE EXECUTIVE – MARKETING from 1994 – 1996

To identify customer requirements and enhance their existing infrastructure to appropriate cost effective solutions.

To ensure customer satisfactions by providing immediate and appropriate solutions to their overall I T related services.

To ensure team members are motivated to meet

organization goals with team spirit.

Access Centre For Engineering Services Coimbatore

ASSOCIATE MANAGER – CLIENT SERVICE from -1996 – 2000 o To utilize the team resources and ensure maximum Productivity

o To ensure smooth interaction between the Principles, Management and Business associates.

Acenet Technologies (I) Pvt. Ltd., Coimbatore

SENIOR MANAGER – CLIENT SERVICES from 2000 – Till date

To utilize the team resources and ensure maximum Productivity

To ensure smooth interaction between the Principles, Management and Business associates.

Access Business Machines The company operates from Coimbatore and have branches in Tamil Nadu and Kerala. The company is valued added resellers for all MNC Products. AREA OF BUSINESS Sales and Services of computers, peripherals and total networking solutions for corporate and home segments. Deals with products like IBM, COMPAQ, DIGITAL,

MODI, APPLE for Desktop and Servers. HP, EPSON,

PANASONIC, CALCAMP for peripherals.

RESPONSIBILITIES Joined as an Executive Marketing and was responsible for Promoting Desktops / Servers Peripherals supporting Novell / Windows based I T infrastructures at the customer site.

Promoted as consultant to identify the customer needs and offer upgrade, design, implement appropriate hardware and operating system for a higher end networks using latest technologies.

Leading the entire Marketing team of 15 members and was responsible for monitoring and ensuring smooth flow of activities.

ACHIEVEMENTS Able to maintain a warm relationship with customers and received appreciation letters from them.

Able to implement the projects effectively and appreciation received from the Management.

Able to achieve the support oriented business targets and able to co-ordinate with Sales team to achieve the Sales targets of the organization.

Sr.Project Lead Acenet Technologies Pvt Ltd

RESPONSIBILITIES

As an In-charge for client services, responsible for all the activities of the team, which includes introducing new strategies, guiding marketing and services team for maintenance activities like Annual Maintenance Contracts

(AMC) and Annual Service Contracts (ASC)

o Responsible to get the AMC’s and ASC’s with the

entire satisfaction with the customers.

o Responsible to interact with multinational

principles.

o Responsible to identify and support channel partner in improving business, implementing new

strategies, business planning and achieving goals. ACHIEVEMENTS

Able to expand the business targets and identified as a successful team leader.

Able to identify new business, which brings revenue to the organization.

Able to develop a warm relationship with Principle and won confidence of the Management.

Able to develop a successful business channel partners and elevated 2

nd

position in the company.

PRE-SALES MANAGEMENT

Identify the requirements

Study and analysis

Preparing attractive solution proposals

Preparing and Presenting to customer

Understanding Customer psychology

Order / Proposal closing

MANAGERIAL

Co-ordination and team motivation to achieve the maximum Productivity

Effectively Managing team resources

Excellent co-ordination with Principles and Customer

Excellent follow-ups

Effective reporting and escalating to the higher officials STRENGTH

Believe in Hard Work

Practiced to work under pressure

Excellent in project handling skills

Loyal to the organization

A good team leader

General Manager-Operations Optoma Corporation

(Feb 1

st

2015 to December 31

st

2019)

Achievements:

Increase the Business more than the earlier sale..

Enrolled new Strong Business Partners in channel to sell our products for PAN India. Roles & Responsibilities:

Overseeing daily business operations for PAN India operations.

Developing and implementing growth strategies.

Training channel managers and in house staffs.

Control budgets and optimize expenses.

Coordination with national distributors for inventory management.

Provide suggestions for business growth.

Evaluating channel manager’s performance and productivity.

Researching and identifying growth opportunities

Prepare regular sales reports for upper management

Managing Marketing and Business Development in Channels for PAN India,

Brand positioning & Business development for increasing business volumes.

Motivate, train and monitor the performance of subordinates with team management.

Provide excellent customer service and build good relationship with customers for PAN India customers.

Maintaining the integration between the Sales team.

Ensure employees work productivity and develop professionally. Job Function Includes:

Achieve primary and secondary sales objectives, ensure effective coverage of the territory and achieve sales targets.

Overseeing the Sales operations in the assigned territory/area, accelerating business growth and increasing penetration.

Implementing sales promotional strategies viz. demonstration at vital points, conducting Consultant meets etc. as a part of the sales function.

Identifying and networking with financially strong and reliable Business associates

/ channel partners, resulting in deeper market penetration and reach. About Optoma Corporation – Optoma being world leading and award winning projector brand, have emerge the technologies to new heights and become global leaders in DLP technology projectors - Vertically-integrated from its parent company, Coretronic Group, Optoma has focused on projection system development and marketing since it was established. With full competency of resource distributing and controlling in the value added chain, Optoma is the true pioneer in the world of projection technology. They are being the OEM & ODM (Original Device Manufacturer) for 27 brands worldwide. We have a direct presence in most of the countries like - Americas USA as Optoma Technology Inc., EMEA, UK as Optoma Europe Inc., (China) Shanghai as Optoma China and HQ &Asia-Pacific as Optoma Corporation, Taiwan. Having extensive product range includes projectors for portable, fixed installation and home theater projectors. Committed to fully serve the business/education, home, mobile/entertainment, Optoma is devoted to make your business more efficient, learning more attractive, and life more enjoyable. PERSONAL DETAILS:-

Educational Qualification B.E., from Annamalai University Father’s Name K.Sivanandam

Date of Birth 16

th

May 1970

Address for communication No.8, Block N0:4

Coimbatore Town Development

Housing Society Ltd

Vallalar Nagar

Ondipudur

Coimbatore – 641 016.

( R ) Mobile – +91-994**-*****

Sex Male

Nationality Indian

Religion Hindu

Mail id adrsld@r.postjobfree.com



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