Customer Service Representative
Resume:
SHENIKA D. THORNTON
adrsky@r.postjobfree.com
CUSTOMER SERVICE REPRESENTATIVE/CALL CENTER AGENT
● Experienced Customer Service Agent with over five years providing customer support by assisting with needs and concerns. Implementing a one-stop resolution improving customer satisfaction and reducing customer dissatisfaction and complaints.
● An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
● Display strategic-relationship and partnership-building skills by listening attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes. EDUCATION
ALBANY HIGH 2000
● High School Diploma
EXPERIENCE
ALBANY STATE UNIVERSITY ALBANY, GA
BUILDING CUSTODIAN 2018- 2019
● Groundskeeping of ASU dorms and campus grounds.
● General Housekeeping of dorms and common areas.
● Performed facilities maintenance of grounds by reporting repair issues, waste management, cleaned and sanitized bathrooms and maintained floors.
● Adhered to OSHA safety guidelines using chemicals and hazardous materials. PROCTOR & GAMBLE ALBANY, GA
JANITORIAL SERVICES 2016- 2017
● Waste Management
● Maintained grounds by general housekeeping, deep cleaning, and routine maintenance.
● Performed facilities maintenance of grounds by reporting repair issues, trash and debris removal, cleaned and sanitized bathrooms and maintained floors.
● Adhered to OSHA safety guidelines using chemicals and hazardous materials. EQUITY CAMILLA, GA
DEBONER 2015- 2016
● Production line debone by cutting meat and discarding unwanted material.
● Quality Assurance team member responsible for proper inspection of pre-packaged meat cuts.
● Prepared cuts of meat for consumer consumption.
● Adhered to HACCP and OSHA safety guidelines using chemicals, dangerous items, food products, poultry and hazardous materials.
JACKET JUNCTION ALBANY, GA
CASHIER 2009-2011
● Customer service representative
● Retail and Sales.
● Inventory and set the sales floor.
● Marketing of new items and customer-driven strategies. SKILLS
● Customer Service
● Interpersonal Skills
● Cash Handling Experience
● Microsoft Office Suite
● Quality Assurance
REFERENCES AVAILABLE UPON REQUEST
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